Mariana Varela
Garden City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
E&M Truck & Trailer
08.2023 - 06.2024
- Assisted customers with product inquiries, ensuring accurate information was provided in a timely manner.
- Facilitated order processing by coordinating with various departments to ensure efficient delivery.
- Resolved customer complaints through effective communication, fostering positive relationships and satisfaction.
- Collected customer feedback to identify areas for service improvement, contributing to overall service quality.
- Educated customers on product features and services, enhancing their understanding and experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Front Desk Agent
AmericInn & Suites
05.2017 - 10.2019
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
Education
High School Diploma -
Garden City High School
Garden City, KS06-2020
Skills
- Flexible
- Dedicated
- Dead- Oriented
- Dependable
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Prioritization
- Warehousing functions
- Delivery scheduling
- Retail store support
- Staff education and training
- Account updating
- Live chat support
- Clerical support
- Technical support
- Data collection
- Microsoft PowerPoint
- Filing
- Responsible
- Motivated
- Organized
- High drive
- Order processing
- Paperwork processing
- Follow-up skills
- Scheduling
- Client relations
- Payment processing
- Conflict resolution
- Computer proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
E&M Truck & Trailer
08.2023 - 06.2024
Front Desk Agent
AmericInn & Suites
05.2017 - 10.2019
High School Diploma -
Garden City High School