Cyrus Vargas
Yuba City,CA
Summary
I am an organized and dependable candidate with strong communication and time management skills seeking a position in a goal-oriented company that offers opportunities for growth. I have very over 7 + years in the casino management in every department. Manly Cage Cashier and Players Club. I also have 20+ years of experience in data entry, medical office operations, and guest services, I am confident in my ability to manage multiple priorities and take on added responsibilities to meet team goals. In my previous role as a Medical Receptionist at Spine Treatment Center, I welcomed patients, scheduled appointments, and protected patient information by observing strict HIPAA guidelines.
Overview
18
18
years of professional experience
Work History
Behavior Technician
ProCare Therapy
06.2022 - Current
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors with all 12 kids in the class.
- Assisting in restructuring environments and activities to support the clients' behaviors
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Provided client dignity when taking children to the restroom and chaining. Use visual schedules with each student. Also use positive reinforcement,Token system.
IHSS Caregiver, Home Support Services
IHSS Adult Services Program
06.2020 - 10.2023
- Assisted patient with handling with daily chores and errands by transporting to appointments, cleaning personal space and purchasing supplies
- Housecleaning, meal preparation, laundry, grocery shopping
- Informs home care program manager of emerging client problems or needs
- Maintains a safe home environment in compliance with the home care program's policies
- Documents and reports any changes in clients' physical or mental statuses or major changes in clients' home environments to the home care program manager, Comply with all the home care program's policies and procedures.
Players Club Supervisor
Hard Rock Casino & Hotel
11.2021 - 03.2023
- I provide superior guest service while enrolling new guests for their Players Club card or processes replacement cards, assists in marketing promotions and special events when needed.
- Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
- Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information within the casino.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
Mental Health Worker
Stabler Lane Mental Health
09.2021 - 04.2022
- Managed 16 patients with multiple chronic diagnosis including Depression, Schizophrenia, Bipolar Disorder and Anxiety Disorder by monitoring and documenting patient activities to communicate patient adherence to unit activities and regulations.
- Supervising and monitoring patients within facility to ensure their safety
- Gathered patients temperatures, pulses and blood pressures, assisted with meal prepping and daily functions, monitored fluid and meal intakes
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
Medical Receptionist
Spine Treatment Center
10.2005 - 03.2021
- Welcome patients, vendors, representative, and other visitors to our medical office
- Operate computer to enter and retrieve data and type correspondence and reports
- File results of laboratory tests to records to patients charts
- Utilize our medical office software to schedule new and follow-up appointments for patients
- Resound to emails that arrive using the general office email address.
- Protected patients by observing strict HIPAA guidelines.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Restaurant Manager/Casino Floor Supervisor
Silver Strike Casino
01.2013 - 01.2019
- Led and directed team members on effective methods, operations, and procedures.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Proper pay outs on casino floor and Also balance drawer from restaurant Develop relationships with highlevel clients Explain game rules to patrons and settle any disputes.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Handled money, ticket and chips exchanges for customers.
- Calculated and verified value of players' winnings or losses.
Education
High school diploma - Mathematics
Beacon Falls High School
Yuba City, CACertificate in Administrative Medical Assisting Program - Medical Technology
Milan Institute
Reno, NV05.2013
Skills
- Data Entry
- 10 Key Data Entry
- Medical Office Experience
- Medical Records
- Computer Operation
- Medical Terminology
- Databases (10 years)
- Patient Care
- Guest Services(10 years)
- Customer service
- Strong verbal and written communication skills
- Ability to work independently or as part of a team
- Excellent organization and time management
- Jackpot payment management
Timeline
Behavior Technician
ProCare Therapy
06.2022 - Current
Players Club Supervisor
Hard Rock Casino & Hotel
11.2021 - 03.2023
Mental Health Worker
Stabler Lane Mental Health
09.2021 - 04.2022
IHSS Caregiver, Home Support Services
IHSS Adult Services Program
06.2020 - 10.2023
Restaurant Manager/Casino Floor Supervisor
Silver Strike Casino
01.2013 - 01.2019
Medical Receptionist
Spine Treatment Center
10.2005 - 03.2021
High school diploma - Mathematics
Beacon Falls High School
Certificate in Administrative Medical Assisting Program - Medical Technology
Milan Institute
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