Dynamic and dedicated professional with a proven record. Excelling in high-pressure environments and demonstrating exceptional multitasking and customer service skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress/ Food Runner
Denny's Restaurants Franchise Association
04.2024 - Current
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress/ Bakery Prep
San Luis Rey Bakery And Restaurant
02.2022 - 09.2024
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Night Shift Prep / Trainer
Petersons Donut Corner
09.2022 - 08.2023
Maintained stock of products and ordered new products when stock was running low.
Coordinated with production managers, monitoring material movement in and out of facility.
Assisted new employees in acclimating to their roles within the company quickly and efficiently via comprehensive orientation programs tailored to nighttime workers.
Trained staff members to perform inventory management, customer service and maintenance.
Organized and prepared workstations and materials needed for operations to maximize productivity.
Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
Cashier Team Lead
Sr. Albertos
01.2018 - 06.2022
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Operated POS cash register and equipment to collect payments.
Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Collaborated with management to develop strategies for improving the overall dining experience.