Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariana Vasquez

Houston

Summary

As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Success Representative

Banner Solutions
08.2020 - Current
  • Resolve customer requests within 24 hours using problem solving skills, escalating to appropriate channel if necessary
  • Prep and proofread correspondence to customers and vendors.
  • Build and nurture customer relationships with over 50 assigned clients and 20 vendors by going the extra mile
  • Keep record of customer interactions in internal database
  • Propose and champion various efficiencies to improve customer experience and internal processes.
  • Multitask between customer needs and internal sales team needs.
  • Maintain reporting for customer related data and circulate to the customer success team as needed for process improvement.
  • Assist with data entry related to upkeep of client records
  • Manage transition to new CRM system and assist with drafting training materials.
  • Train newly hired colleagues.
  • Highest ranking customer success representative—most resolved customer cases and most time efficient during customer interactions by phone or email.

Directors Assistant

Clay Road Baptist Church Preschool
04.2018 - 08.2020
  • Manage confidential student information/documents with discretion.
  • Prepare newsletters, reports, memos for school board and parents.
  • Collaborate with director to schedule parent-teacher conferences, staff meetings.
  • Coordinate and facilitate events, trainings and student outings with an assigned budget.

Education

Bachelor’s Degree -

University of Houston
Houston, TX
05.2025

Skills

  • Deadline oriented

  • Work prioritization

  • Sales support

  • Data entry skills

  • Order tracking

  • Invoicing and billing

  • Organization skills

  • Teamwork

  • Quick learner

  • Customer service

  • Dependable and responsible

  • Record maintenance

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Success Representative

Banner Solutions
08.2020 - Current

Directors Assistant

Clay Road Baptist Church Preschool
04.2018 - 08.2020

Bachelor’s Degree -

University of Houston

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