Mariana Velez
Roseville
Summary
Dynamic professional with a proven track record at the 36th District Court, excelling in document management and customer service. Recognized for enhancing workflow efficiency and resolving conflicts effectively. Adept at maintaining organized filing systems and ensuring timely correspondence, contributing to a streamlined office environment.
Overview
5
5
years of professional experience
Work History
Clerk 1
36th District Court
Detroit
09.2024 - Current
- Answered questions from the public regarding court policies and procedures.
- Managed daily clerical tasks to support office operations and efficiency.
- Organized and maintained filing systems for easy document retrieval and management.
- Processed incoming and outgoing correspondence to ensure timely communication.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Completed day-to-day duties accurately and efficiently.
- Assisted staff in locating and managing important documents efficiently.
Kitchen Supervisor
Macomb County Sheriff's Department
Mount Clemens
07.2022 - 06.2024
- Managed team schedules and delegated tasks effectively among staff.
- Monitored inventory levels and coordinated restocking efforts as needed.
- Implemented process improvements to enhance workflow efficiency within the team.
- Provided feedback and performance evaluations to team members regularly.
- Resolved conflicts and addressed employee concerns in a timely manner.
- Maintained safety standards and ensured compliance with regulations on-site.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Crew Member
McDonald's
Roseville
03.2021 - 12.2021
- Prepared and assembled food items according to standard procedures.
- Maintained cleanliness and organization of work areas and dining space.
- Assisted customers with orders, ensuring satisfaction and accuracy.
- Collaborated with team members to meet service goals during peak hours.
Education
High School Diploma -
Roseville High School
Roseville, MISkills
- Document management
- Correspondence processing
- Filing organization
- Customer service
- Time management
- Problem solving
- Attention to detail
- Inventory management
- Conflict resolution
- Workflow efficiency
- Effective communication
- Active listening
- Professional correspondence
Timeline
Clerk 1
36th District Court
09.2024 - Current
Kitchen Supervisor
Macomb County Sheriff's Department
07.2022 - 06.2024
Crew Member
McDonald's
03.2021 - 12.2021
High School Diploma -
Roseville High School
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