Mariana Washington
Waterloo,IA
Summary
Dedicated customer service professional with expertise in call handling and complaint resolution. Skilled in data entry and relationship building, ensuring a welcoming reception area and prompt attention to customer needs.
Overview
2026
2026
years of professional experience
Work History
Professional Hotel Summary
Hampton Inn
Waterloo, IA
2024 - Current
- Greeted visitors and clients, creating a welcoming atmosphere.
- Managed incoming calls and directed them to proper departments.
- Ensured reception area remained organized and inviting at all times.
- Responded to inquiries and room requests via phone, email, and online platforms.
- Performed data entry into systems to maintain accurate customer records.
- Resolved customer complaints promptly following established protocols.
- Input customer data into reservation systems and updated for accuracy.
- Maintained organized reception area, ensuring timely attention to all guests.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
Casey's Store
Waterloo, Iowa
2023 - 2024
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Managed cash register operations, ensuring balanced cash drawers daily.
- Processed customer transactions efficiently and accurately at busy retail location.
Merchandise Stocker, Cashier
Walmart
Waterloo, Iowa
2021 - 2023
- Stocked merchandise on shelves according to company guidelines and product placement strategies.
- Assisted customers in locating products and provided information about promotions.
- Assisted customers with locating desired items throughout the store.
- Performed price changes as instructed by management team.
- Cleaned shelves, counters, displays and other areas within the store regularly.
- Stocked shelves with new merchandise in a timely manner.
Education
Diploma - Basic Core Curriculum
West High School
Waterloo, IA08-2023
Skills
- Customer service
- Data entry
- Call handling
- Verbal communication
- Relationship building
- Complaint resolution
- Front desk operations
- Communication skills
- Calm under pressure
Timeline
Diploma - Basic Core Curriculum
West High School
Professional Hotel Summary
Hampton Inn
2024 - Current
Cashier
Casey's Store
2023 - 2024
Merchandise Stocker, Cashier
Walmart
2021 - 2023