Mariana Wells
Orlando
Summary
Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.
Overview
8
8
years of professional experience
Work History
HR/Inside Sales Representative
Top Notch Truckers Inc
09.2024 - 02.2025
- Enhanced client engagement by consistently following up with leads and addressing inquiries promptly.
- Developed sales strategies for increasing market penetration and driving revenue growth.
- Boosted sales performance with effective negotiation and communication skills.
- Achieved monthly sales targets, utilizing strong relationship-building techniques.
- Utilized CRM tools for tracking sales activities and maintaining customer records.
Timeshare Sales Representative
Westgate Vacation Villas Resort
01.2022 - 09.2024
- Responsible for consistent and accurate sales presentations to guests, achieving defined sales targets, and maintaining a high level of customer satisfaction
- Effectively delivered required sales targets, presenting sales process consistently and accurately
- Maintained a high level of customer service and quality sales presentation.
- Managed customer inquiries and provided information about timeshare ownership packages.
- Conducted tours of timeshare properties to potential buyers.
- Negotiated prices and closing details with customers.
- Provided guidance on financing options available for timeshares.
- Developed sales strategies to increase revenue and maximize profits.
- Analyzed market trends and identified new business opportunities.
- Assisted customers in understanding their rights and responsibilities as owners of timeshares.
- Collaborated with other departments to ensure successful completion of sale transactions.
- Created presentations highlighting features of different properties.
- Attended professional training classes and assessments for continuous improvement.
Timeshare Sales Consultant
Wyndham Vacation Ownership
03.2023 - 10.2023
- Greeted customers and provided relevant information regarding timeshare sales packages.
- Conducted individual meetings with potential buyers to discuss their needs and preferences.
- Prepared presentations, brochures, and other marketing materials for prospective clients.
- Negotiated terms of purchase agreements with buyers.
- Provided customer service to existing owners by responding to inquiries in a timely manner.
- Coordinated with other departments within the organization to ensure smooth operations.
- Participated in educational seminars about real estate law, regulations, and best practices.
- Collaborated with senior management team members to develop long-term strategies for success.
- Identified potential areas for improvement within the company's processes or products.
- Advised buyers on legal requirements associated with purchasing a timeshare property.
- Followed up with customers after purchase to ensure they were satisfied with their experience.
- Attended professional training classes and assessments for continuous improvement.
Host-Floor Management Lead
Norman’s at the Ritz Carlton Hotel
01.2019 - 01.2022
- Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support
- Supported over 100 events annually, which ranged from less than a dozen participants to thousands of participants with prestigious clients.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Recruiter Specialist
Status Tranportation
01.2020 - 03.2021
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
- Maintained detailed records of candidate interactions and interview notes, aiding in future decision-making processes for similar roles.
- Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates.
- Increased candidate placements by implementing innovative sourcing strategies and utilizing various recruitment tools.
- Collaborated with marketing to enhance employer brand, attracting higher caliber of applicants.
Front Desk Administrative
Chelsea Title, Division of Fidelity National Title
01.2017 - 01.2019
- Greeted and welcomed customers, answered inquiries, and directed them to the appropriate personnel.
- Managed incoming calls, took messages, and routed calls to the correct departments or staff members.
- Maintained office supplies by ordering materials as needed, organizing inventory, and stocking shelves.
- Scheduled appointments for clients using calendar software programs such as Outlook.
- Provided administrative support to all departments in the company including filing documents electronically or physically.
- Assisted with travel arrangements for employees including booking flights, hotels, rental cars, and other transportation services.
- Processed invoices and payments from customers on a daily basis.
- Organized meetings between management staff and outside vendors as requested by supervisors.
- Monitored office equipment maintenance schedules to ensure proper functioning of machines like printers or copiers.
- Answered customer emails promptly and professionally while providing accurate responses within 24 hours of receipt of inquiry.
- Organized corporate events such as conferences or seminars when required by senior management team members.
- Handled confidential information with discretion according to departmental policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Real Estate
Florida Real Estate License
05-2023
A.A Psychology -
Valencia College
Skills
- Sales Expertise
- Effective Time Management
- Bilingual (Russian /Ukrainian)
- Team Player
- Exceptional communication
- Goal Oriented
- Persuasive Communication
- Contract Preparation
- Sales strategy development
- Professionalism
- Adept multi-tasker
- Customer Service
- Decision-Making
- Product and service knowledge
- Adaptability and Flexibility
- Product management and pricing
- B2C sales
- Sales Techniques
- Customer retention
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
HR/Inside Sales Representative
Top Notch Truckers Inc
09.2024 - 02.2025
Timeshare Sales Consultant
Wyndham Vacation Ownership
03.2023 - 10.2023
Timeshare Sales Representative
Westgate Vacation Villas Resort
01.2022 - 09.2024
Recruiter Specialist
Status Tranportation
01.2020 - 03.2021
Host-Floor Management Lead
Norman’s at the Ritz Carlton Hotel
01.2019 - 01.2022
Front Desk Administrative
Chelsea Title, Division of Fidelity National Title
01.2017 - 01.2019
A.A Psychology -
Valencia College
Real Estate
Florida Real Estate License
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