Mariana Zabala
Greensboro
Summary
Operations professional with proven track record in managing site activities and optimizing operational workflows. Known for meticulous approach to team collaboration and achieving high-impact results. Reliable and adaptable with expertise in project coordination and resource management.
Overview
26
26
years of professional experience
Work History
Site Manager
5 Star Car Wash
11.2023 - Current
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Monitored, coached, and supervised team of 15 employees .
- Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
- Improved team productivity with targeted coaching and performance monitoring.
- Cultivated team-oriented environment, encouraging open communication and collaboration among staff.
- Managed site logistics to minimize disruptions and maintain clean and safe work environment.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success .
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Achieved a 70% total active memberships rate and drove an 80% increase in new memberships per day.
- Boosted traffic by 50% through improved customer engagement and services flow .
- Coordinated and oversaw emergency site repairs to minimize down time .
Site Manager
Zips car wash
09.2022 - 11.2023
- Talent acquisition and retention.
- Employee Time management.
- Proficiency with scheduling software.
- In charge of running day to day operations of the store.
- In charge of training new hires.
- Payroll system management
- Supervised and assisted team of ten sales associates and asst. managers.
- Customer services.
- Driving KPI, average ticket, conversion, memberships.
- Clean the pit.
- Order chemicals and other supplies.
- Engage customers and sell products & services.
- Enrollment & support of unlimited wash club members.
- Attend the point-of-sale and oversee all transactions.
- Maintain all aspect of the property in clean and working order.
- Safely and efficiently load every vehicle with clear hand signals and a smile.
- Asses, troubleshoot, and perform daily preventative maintenance on equipment.
- Strive for customer satisfaction by receiving every guest with a warm and friendly welcome. Providing support throughout the entire wash process and ensuring a complete and throughout wash for all guests.
Store manager
Skechers
12.2018 - 09.2022
- Talent acquisition and retention.
- Time management.
- Proficiency with scheduling software.
- Payroll.
- In charge of running day to day operations of the store.
- In charge of training new hires.
- Monitored inventory levels and replenished stock as needed.
- Trained and mentored employees and staff in all inventory processes per standard operating procedures.
- Supervised and assisted team of ten sales associates and assistant managers.
- Driving weekly goals.
Store Manager
T-Mobile
07.2018 - 12.2018
- Supervised and assisted team of fifteen customer service reps.
- Responsible for building customer relations to attract new business.
- In charge of running the day-to-day operations of the store.
- In charge of training new hires for the district.
- In charge of scheduling employees, maintaining stock, customer services.
Store Manager
Hibbett Sports
04.2017 - 07.2018
- In charge of running day-to-day operations of the store.
- Supervised and assisted team of ten customer service agents.
- In charge of scheduling employees, maintaining stock, training, and customer service.
Store Manager
Claro Communications
01.2010 - 06.2015
- Visited stores assigned through district to supervise stock quantities and ensure.
- In charge of running the day-to-day operations of store.
- Responsible for building customer relations to attract new business.
- Document adherence to company standards.
Team Leader - Assistant Manager
T-Mobile
05.2008 - 01.2010
- Provided bilingual customer service support to U.S. consumers in addition to phone troubleshooting and conducting billing inquiries.
- Supervised and assisted team of ten customer service agents.
Retail Store Manager
Claire´s Boutique
08.1999 - 06.2005
- In charge of scheduling employees, maintaining stock, training, and customer service.
Education
Miami Beach senior high -
Miami Beach senior high
05.1997
No Degree - Comercio
UNR
Rosario, Santa Fe, Argentina 05-2015
Skills
- Bilingual mastery
- Communication
- Translation
- Diligence
- Multi-tasking
- Work ethics
- Organizational skills
- Team leadership
- Site inspection and management
- Problem-solving
- Staff management
- Site coordination
- Site safety
- Customer relationship management
- Flexibility and adaptability
<Enter your own>
Title: Store manager
Timeline
Site Manager
5 Star Car Wash
11.2023 - Current
Site Manager
Zips car wash
09.2022 - 11.2023
Store manager
Skechers
12.2018 - 09.2022
Store Manager
T-Mobile
07.2018 - 12.2018
Store Manager
Hibbett Sports
04.2017 - 07.2018
Store Manager
Claro Communications
01.2010 - 06.2015
Team Leader - Assistant Manager
T-Mobile
05.2008 - 01.2010
Retail Store Manager
Claire´s Boutique
08.1999 - 06.2005
Miami Beach senior high -
Miami Beach senior high
No Degree - Comercio
UNR
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