Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariana Zambrano

Union City

Summary

Dynamic Beauty Associate at Marshalls & HomeGoods with a proven track record in enhancing client satisfaction through personalized consultations and expert product recommendations. Skilled in multitasking and team collaboration, I effectively reduced shrinkage rates while maintaining a visually appealing store environment, driving sales and customer loyalty.

Overview

3
3
years of professional experience

Work History

Beauty Associate

Marshalls & HomeGoods
07.2023 - Current
  • Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
  • Optimized store layout according to visual merchandising guidelines, resulting in improved product visibility and accessibility.
  • Assisted clients with makeup application techniques for various events, resulting in increased confidence and satisfaction.
  • Reduced shrinkage rates through vigilant loss prevention strategies such as monitoring fitting rooms and keeping track of high-theft items.
  • Handled cash transactions accurately while adhering to company policies and procedures for financial management.
  • Maintained a clean, organized, and visually appealing store environment to attract customers and promote sales.

Brand Ambassador

Forever 21
11.2022 - 02.2023
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.

Host

Original Pancake House
02.2022 - 10.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Education

High School Diploma -

Jose Marti Stem Academy A
Union City, NJ
06-2027

Skills

  • Patience and composure
  • Multitasking proficiency
  • Team collaboration
  • Client relationship building
  • Goal-oriented mindset
  • Time management master
  • Cash handling experience
  • Customer service
  • Attention to detail
  • Customer assistance
  • Multitasking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Beauty Associate

Marshalls & HomeGoods
07.2023 - Current

Brand Ambassador

Forever 21
11.2022 - 02.2023

Host

Original Pancake House
02.2022 - 10.2022

High School Diploma -

Jose Marti Stem Academy A

Similar Profiles

CREATE PROFILE