Mariana Zamora
Tieton,WA
Summary
Dedicated professional with hands-on experience in quality control and operations. Proven ability to maintain high service standards while streamlining processes. Bilingual communicator adept at fostering teamwork and enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Quality Controller
Allan bros
Naches, Washington
06.2024 - 08.2024
- Conducted detailed quality assessments of materials and finished products to ensure compliance with company standards and regulatory requirements at Allan Bros, meticulously documenting inspection results and collaborating with production teams to address any issues identified.
- Monitored production processes to identify and address potential defects, ensuring adherence to quality standards.
- Documented and communicated quality control findings to management, facilitating timely decision-making and corrective actions.
Waitress
Casa vittore
Yakima, Washington
02.2024 - 05.2024
- Provided exceptional table service to customers at Casa Vittore by efficiently taking orders, serving food and beverages, and creating a satisfying dining experience for patrons.
- Facilitated positive customer experiences in high-volume dining by providing attentive service and addressing needs promptly.
- Took accurate food and drink orders using point-of-sale system.
- Resolved customer complaints with professionalism and empathy, leading to improved satisfaction and retention.
- Assisted team members during busy service periods to ensure smooth operations.
Operations
CPC
Tieton, Washington
08.2021 - 02.2022
- Managed the day-to-day operations of CPC, ensuring efficient process workflows, maintaining high standards of operational excellence, and leading cross-functional teams to meet the company's strategic objectives and deliverables.
- Identified opportunities for improvement within existing operations.
- Observed machine functions to ensure smooth production flow.
Waitress
Margarita's Bakery & Restaurant
San Bernardino
03.2015 - 01.2018
- Provided exceptional customer service, efficiently took orders, and served food and beverages to patrons at Margarita's Bakery & Restaurant, ensuring a welcoming and satisfying dining experience.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered meals promptly to ensure customer satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
Education
High School Diploma -
Ontario High School
Ontario, CA05-2017
Skills
- Excellent Working With Others
- Bilingual English/Spanish
- Teamwork
- Problem solving
- Attention to detail
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Volunteer- Marcus Whitman Elementary
Timeline
Quality Controller
Allan bros
06.2024 - 08.2024
Waitress
Casa vittore
02.2024 - 05.2024
Operations
CPC
08.2021 - 02.2022
Waitress
Margarita's Bakery & Restaurant
03.2015 - 01.2018
High School Diploma -
Ontario High School