Mariana A. Rodriguez
Redlands,CA
Summary
Adaptable Business and Loss Prevention Manager successful at overseeing all aspects of business operation. Goal-driven leader and business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful with proven success leading productive teams, controlling budgets and strategic problem solver. Knowledgeable about financial administration, loss prevention, merchandising and inventory management as well as human resources with a Law background and in-depth understanding of applicable laws.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Loss Prevention Manager
Lamps Plus Inc.
Redlands, CA
11/08/21 - 01/10/24
- Drafted and documented security procedures, policies and standards.
- Developed and facilitated training programs and materials on loss prevention practices, policies and operations.
- Served as first point of contact and responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Conducted all security interviews and background for prospect candidates.
- Maintained documents of all loss prevention activity and created reports summarizing losses, investigations and overall activity for upper management review.
- Maintained familiarity with disaster and emergency policies to respond immediately to alarms or calls for help.
- Conducted thorough investigations of issues with potential to impact company operations and objectives negatively.
- Served as liaison between corporate office, law enforcement agencies, and local businesses in order to prevent theft activities.
- Conducted regular audits of merchandise stock levels.
- Monitored employees entering and leaving property, inspecting parcels or packages as well as patrolled perimeter of property to observe and identify potential security risks and undesirable conditions.
- Created SOP of PPE and other safety protocols.
- Created IIPP in compliance with Cal OSHA.
Store Manager
Five Below
Downey, CA
03.2019 - 08.2020
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Oversaw daily operations of store and established store tactics and strategies to achieve operational performance and sales goals.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Delegated work to staff, setting priorities and goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements and organized promotional activities to increase customer traffic in the store.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage by implementing policies and procedures according to company guidelines and objectives.
- Scheduled shifts for employees to meet operational needs of the store.
- Established relationships with vendors to ensure timely delivery of merchandise.
Store Manager
Ross Dress for Less
City of Industry, CA
03.2015 - 03.2018
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed and maintained store policies, procedures and operations manual.
- Monitored employee performance and identified performance gaps for corrective action.
- Recruited, trained, coached and mentored staff members in customer service skills and overall store policies and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
J.D. - Law
Universidad Autonoma De Baja California
Tijuana, Mexico07-2005
Some College (No Degree) - Language Studies
Saint Johns University
New York, NYSkills
- Security Systems Expertise
- Loss Prevention Expertise
- Interviews and Interrogations
- Theft Investigations
- Program Implementation
- Staff Leadership
- Workplace Safety
- Incident Reporting
- Asset Protection
- Operational Analysis
- Operations Management
- Employee Management
- Customer Service
- Recruiting and Hiring
- Data Confidentiality
- Analytical Thinking
Languages
Spanish
Full Professional
Italian
Professional
Certification
- Wicklander-Zulawski & Associates, Inc. Certified: Interview and Interrogation Techniques.
- Wicklander-Zulawski & Associates, Inc. Certified: The cognitive Interview: Getting the Real Story.
- Cal/OSHA Certified. General Industry Safety and Health.
References
References available upon request.
Timeline
Store Manager
Five Below
03.2019 - 08.2020
Store Manager
Ross Dress for Less
03.2015 - 03.2018
Loss Prevention Manager
Lamps Plus Inc.
11/08/21 - 01/10/24
J.D. - Law
Universidad Autonoma De Baja California
Some College (No Degree) - Language Studies
Saint Johns University
- Wicklander-Zulawski & Associates, Inc. Certified: Interview and Interrogation Techniques.
- Wicklander-Zulawski & Associates, Inc. Certified: The cognitive Interview: Getting the Real Story.
- Cal/OSHA Certified. General Industry Safety and Health.
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