Summary
Overview
Work History
Education
Skills
Timeline
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Mariana Amellaly Vargas Monge

Naples

Summary

Dynamic customer service and professional, excelling in client retention through exceptional service and problem-solving skills. Adept at multitasking and maintaining accuracy under pressure, I foster strong relationships and ensure customer satisfaction, leveraging my bilingual communication abilities to enhance guest experiences.

Overview

7
7
years of professional experience

Work History

Costumer Service

Publix
08.2019 - Current
  • Trained newly hired employees on routine tasks and customer service.
  • Delivered exceptional customer service, resolving any issues promptly and professionally.
  • Developed strong relationships with clients through excellent customer service and professionalism.
  • Upheld high standards for customer service and led by example.
  • Increased client retention by providing superior customer service.
  • Provided exceptional customer service, addressing concerns, and answering questions promptly.
  • Delivered exceptional customer service, ensuring repeat business and client loyalty.
  • Managed high call volume while maintaining exceptional customer service standards.
  • Managed a high volume of daily transactions without compromising quality or accuracy.
  • Handled sensitive customer information with discretion, maintaining confidentiality at all times.
  • Achieved high levels of accuracy in processing transactions by meticulously following established protocols.

Server Assistant

Royal Poinciana Golf Club
10.2023 - 03.2025
  • Greeted customers warmly to provide exceptional customer service.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.

Server/Barista

Hilton
04.2020 - 05.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Cashier

Pollo Tropical
05.2018 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

GED -

Lorenzo Walker Technical Collage
Naples, FL
05-2019

Skills

  • Excellent customer service
  • Customer service documentation
  • Call center customer service
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active list
  • English
  • Spanish

Timeline

Server Assistant

Royal Poinciana Golf Club
10.2023 - 03.2025

Server/Barista

Hilton
04.2020 - 05.2022

Costumer Service

Publix
08.2019 - Current

Cashier

Pollo Tropical
05.2018 - 08.2019

GED -

Lorenzo Walker Technical Collage

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