Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Case manager and behavioral coaching position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Family Support Counselor
La Frontera EMPACT Suicide
01.2023 - Current
Manage Caseload ranging from 60 infants under the age of 2 with the potential to change on a day-by-day basis
Behavioral coaching for children 13 and under with the potential of change on a day-by-day basis
Monitoring the delivery of services identified in the client's Individual Service Plan (ISP), Birth to five assessments, and crisis plans to ensure the integrity and effectiveness of services provided. Recognize and seek clinical consultation when clinically appropriate
Develop and support the implementation of development plans, exercises and follow up on developmental milestones
Taking into account the cultural preferences of the child/family/client
Assess infants/children per their developmental milestones, traumatic exposures, and environments
Case coordination for additional referrals, including but not limited to referrals for developmental assessments, cognitive assessments, feeding therapy, physical, occupational and/or speech assessments
Assist and provide support to families and children during the assessments and plans completed by other agencies such as local school districts, the Department of child services (DCS), the Department of Department Developmental Disabilities (DDD), and other participating agencies as appropriate by phone, email, or virtually
Knowledge of infant brain development, substance abuse, and premature effects in infants
Ability to work comfortably in a clinical team setting with the family/client’s home, community, and virtual settings
Possess the skills necessary for the successful facilitation of a Child and Family Team/Adult Clinical Team, i.e
Reframing, active listening, and modeling prosocial behavior
Group facilitator for children ages 3-6 years old to help gain developmental skills including fine motor skills, physical skills, academic skills, and social-emotional skills to meet developmental milestones
Serve children who are recently involved with the Department of Child Safety (DCS) who are not receiving other behavioral health services by completing Rapid Responses (RR)
Provide and support families on how to redirect some behaviors or set up a routine at home for children
Provide any training needed for any new staff member including, shadowing during assessments and meetings in home and office
Provide guidance and support for all staff as needed in office with NexGen, CFT notes, Assessments including Birth to five and Comp Assessments, as well as treatments plans and creating goals for clients
Provide some role playing for new staff to increase knowledge on programs and other needs
Case Manager
La Frontera EMPACT
01.2021 - 01.2023
Suicide Prevention Birth to Five, Manage Caseload ranging from 90-100 children in the age group of 0-5 with the potential to change on a day-by-day basis
Monitoring the delivery of services identified in the client's Individual Service Plan (ISP), Birth to five assessments, and crisis plans to ensure the integrity and effectiveness of services provided
Develop and maintain client’s charts with updated information regarding, documents, placement information, court orders, academics through special education preschool, behavioral health, and monthly contact notes
Recognize and seek clinical consultation when clinically appropriate
Develop and support the implementation of development plans, exercises and follow up on developmental milestones
Taking into account the cultural preferences of the child/family/client
Assess infants/children per their developmental milestones, traumatic exposures, and environments
Case coordination for additional referrals, including but not limited to referrals for developmental assessments, cognitive assessments, feeding therapy, physical, occupational and/or speech assessments
Assist and provide support to families and children during the assessments and plans completed by other agencies such as local school districts, the Department of child services (DCS), the Department of Department Developmental Disabilities (DDD), and other participating agencies as appropriate by phone, email, or virtually
Communicates and documents client progress toward their family vision and treatment goals including bonding and developmental goals
Knowledge of infant brain development, substance abuse, and premature effects in infants
Ability to work comfortably in a clinical team setting with the family/client’s home, community, and virtual settings
Possess the skills necessary for the successful facilitation of a Child and Family Team/Adult Clinical Team, i.e
Reframing, active listening, and modeling prosocial behavior
Organizational abilities to maintain communication, coordination, and connections with all Child and Family Team/Clinical Team participants
Group facilitator for children ages 4-6 years old to help gain developmental skills including fine motor skills, physical skills, academic skills, and social-emotional skills to meet developmental milestones
Serve children who are recently involved with the Department of Child Safety (DCS) who are not receiving other behavioral health services by completing Rapid Responses (RR)
Complete all training before due dates and keep all certificates to date including CPR and Fingerprint Card
Focused on Birth to 5 case management and extensive Zero to 3 and Birth to 5 development skills, training, and resources for infants
Completed training to engage with children through play including Lego Therapy.
Case Manager
La Frontera EMPACT Suicide Prevention Behavioral Health Children
06.2019 - 01.2021
Manage Caseload ranging from 80-150 Clients with the potential to change on a day-by-day basis
Monitoring the delivery of services identified in the client's Individual Service Plan (ISP) to ensure the integrity and effectiveness of services provided
Develop and maintain client’s charts with updated information regarding, documents, placement information, court order, academics, special education, medical, behavioral health, and monthly contact notes
Recognize and seek clinical consultation when clinically appropriate
Develop and support the implementation of crisis and safety plans as clinically indicated
Taking into account the cultural preferences of the child/family/client
Assess children and adults per their symptoms, traumatic exposures, and environments
Manage those identified clients who receive medication/services, and assist with their treatment coordination, including 6-month and annual assessments, as well as hospital admissions and discharges
Case coordination for additional referrals, including but not limited to referrals for high-needs cases, behavior coaching, psychological evaluations, and other services
Assist and provide support to families and children during the assessments and plans completed by other agencies such as Schools, the Department of child services (DCS), the Department of Department Developmental Disabilities (DDD), and other participating agencies as appropriate by phone, email, or face to face interactions
Assist parents and caregivers in advocating for children in schools and planning an Individual Educational Plan(IEP, 504) and integrates key aspects of the multiple assessments and plans into the behavioral health service plan
Communicates and documents client progress toward their family vision and treatment goals
Ability to recognize child, family, and client strengths and to state strengths in functional terms
Knowledge of primary child/adolescent psychiatric disorders as described in the DSM IV
Ability to work comfortably in a clinical team setting with the family/client’s home and community
Knowledge of techniques and approaches to identify the child’s/family’s and adult’s underlying, unmet needs can differentiate needs from services
Possess the skills necessary for the successful facilitation of a Child and Family Team/Adult Clinical Team, i.e
Reframing, active listening, and modeling prosocial behavior
Organizational abilities to maintain communication, coordination, and connections with all Child and Family Team/Clinical Team participants
Group facilitator for children virtually and in person as well as to provide support within other group facilitators, and to share production with other sites
Assist and organize group and camp registration, promoting, setting up, and running child activities
Serve children who are recently involved with the Department of Child Safety (DCS) who are not receiving other behavioral health services by completing Rapid Responses (RR)
Assist in extended training of new staff members in the office after new employee orientation as well as provide some support to current staff and support as needed
Volunteer
Pinal County Sheriff's Department Victim Services Victim
12.2018 - 01.2020
Provide direct assistance and services to victims or witnesses of crime
Provide intervention, services, referral sources, and comfort to victims of crime as well as assist them to get the services available to them and direct them to all the correct services
Work closely with all deputies and sheriff staff on the scene
Provide a full detailed report for every call and submit it in a timely matter
Attend victim services 16-hour training
Attend the Attorney General's basic and advanced victim services training including all up-to-date knowledge of state regulations and standards governing the administration of victims’ rights laws, including Arizona Revised Statutes A.R.S
Title 13 - Criminal Code and Arizona Attorney General’s Office of Victim Services
Identify and assess the victim’s needs and adversarial situations and help them through their individual crisis and de-escalate situations
Maintain effective working relationships with law enforcement and justice agencies as well as local agencies
Pinal County Sheriff
01.2018 - 01.2020
Direct assistance and services to victims or witnesses of crime. On-call basis to provide intervention, services, referral sources, and comfort to victims of crime. Understanding of the needs of crime victims, intervention techniques, and referral sources, as well as protocol and procedures. Exercises judgment in analyzing facts or circumstances surrounding specific case issues. Applied the policies, procedures, and guidelines in selection of appropriate resources for use in meeting the immediate, non-medical needs of the victim(s).
Experience with victims that come to the courthouse, make arrangements for them and their case managers
Knowledge of the Arizona criminal justice, and court systems, procedures, and protocols
Knowledge of caseload management, record keeping for all court Judicial Performance Review and billing/accounting as well as any historical records
Created, managed, and supervised all court calendars that allows everyone in the building to know what Judge, Courtroom Clerk, Court Reporter, and Bailiffs are assigned for the week
Created and managed all updates, scheduling of courtrooms day to day calendar, and lobby display for the public
Managed, reviewed, and coordinated all functions related to accounts payable, issuing purchase orders, opening requisitions, researching accounts receivable, etc
Directed, sometimes supervised when the Deputy Court Administrator and Court Administrator were out of the office and coordinated activities of department personnel, including security, bailiff, and other staff
Communicated with staff through the radio on any emergencies
Created, and placed an action safety evacuation program offline to make sure the building is evacuated and every staff member accounted for
Worked with court human resources and process any billing, including maintaining any confidentiality of work-related issues, records, and restricted county information
Solicited competitive quotes, researched supplier contracts with County
Bi-weekly payroll; explains/interprets payroll rules, regulations, policies, and procedures; oversees and monitors a variety of payroll adjustments, and changes to employee payroll data; resolves payroll problems encountered during daily operations and determines appropriate solutions within court administration
Responded to and resolved complex sensitive billing inquiries regarding indigent contract attorneys, investigators mitigation, expert witness mental health experts and process servers, capital costs, and expenses
Research and resolve any payment issues as required
Assisted with the training of light-duty staff, and cross-trained in equivalent areas of the department
Procurement functions including purchasing all office supplies for the department, reconciling procurement card statements, travel card statements travel arrangements/reimbursements for all staff
Responsible for, processing payments, making and verifying journal entries, preparing weekly deposits
Conduct training and assist with the annual (COJET) Conference Planning
Assists Deputy Court Administrator with the preparation of the department’s annual budget
Manage billing and supplier relations by phone, written correspondence, and face-to-face meetings
Investigates and answer sensitive phone calls, citizen inquiries, and complaints; provide information, resolve problems, or refer calls to the appropriate department
Opens distributes, answers, or routes daily mail
Responsible for bailiff scheduling, and occasionally perform bailiff duties as needed for coverage
Provides maintenance and troubleshooting; implements and manages basic computer programs and schedules maintenance services for departmental equipment
Manages special and ongoing programs and projects, which includes their design, development, coordination, and implementation
Provides support to the Deputy Court Administrator with a variety of issues/projects
Establish and maintain effective working relationships with attorneys, investigators, mitigators, caseworkers, office staff, other courts, as well as the general public
Education
BBA - Human Services, Children And Family
Southern New Hampshire University
03.2024
Associate of Arts - Psychology
The University of Phoenix
Phoenix, AZ.
10.2014
Skills
Microsoft Word, Outlook, Microsoft Excel, Adobe, Powerpoint, AJACS Court Case System, Google docs/drive, AZ State JD Edwards County Financial, (OnBase) County Program Arizona Licensed Notary, Intranet, and NexGen
Conflict Resolution
Substance Abuse Awareness
Trauma-Informed Care
Confidentiality Maintenance
Crisis Intervention
Community Outreach
Boundary Setting
Stress Management Techniques
Parenting Education
Case Management
Active Listening
Mental Health Assessment
Accomplishments
CERTIFICATIONS:
CPR Certified, CPI, Fingerprint Clearance Card, Training through Relias up to date.
Languages
Spanish
Native or Bilingual
Timeline
Family Support Counselor
La Frontera EMPACT Suicide
01.2023 - Current
Case Manager
La Frontera EMPACT
01.2021 - 01.2023
Case Manager
La Frontera EMPACT Suicide Prevention Behavioral Health Children
06.2019 - 01.2021
Volunteer
Pinal County Sheriff's Department Victim Services Victim
Emergency Hotline Crisis Counselor at La Frontera Empact Arizona Suicide Prevention CenterEmergency Hotline Crisis Counselor at La Frontera Empact Arizona Suicide Prevention Center