Mariana H Lopez

Provide a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.

Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.

Improved communication skills among youths by encouraging group discussions and collaborative projects.

Enhanced youth development by implementing structured activities and educational support.

Basic Care Needs for clients bathing, dressing, meal preparation and feeding, grooming, cleaning, transporting

File Case Reviews, Notes, Resident Activity forms
Create Clinical files for new residents
Organize Groups for weekend groups
Supervise and monitor residents
Request Residents for Clinical sessions with their Clinician
Request Supplies and distribute among Clinicians

Greet and receive guests at Reception Area:

Vendors, GDIT, ProBar, Young Center, Foster Parents, Administration Personnel, Guests, New Employees
Answer phones/transfer calls
Inform Notify Employees of trainings, memos and meetings
TB Tests
Yearly Background Checks
Diver License Renewals
CPR & First Aide
Petty Cash
Keep Balance of Petty Cash use
Submit report along with receipts of purchases made

Create Agendas for Management Meetings
Take Minutes at all meetings
Assist Program Director with making copies for meetings
Order ALL Office Supplies for departments
Case Management, Clinical, Foster Home Developer
Distribute Mail

Basic Care Needs for clients bathing, dressing, meal preparation and feeding, grooming, cleaning, transporting

Census Reports
Send out daily morning and afternoon Census, Census Nationality and Daily Discharge reports
Background Checks
Conduct background checks for Case Managers sponsors
Schedule conference room times for video calls, weekly sessions, ProBar meetings, Child Advocate meetings
Assist in ordering paper goods, copy paper and any other supplies to help keep Case Management Office supplied.
Using IES Requisition System
Submit IT Tickets
Computer and email issues
Forward SIR’s, SIR Addendums, SA/SIR reports to Case Managers.
Print out each report and add to Kids Groups
File report
Keep track of SIR reports for Quarterly report
Keep track of Cases submitted for approvals on Excel spread sheet
Lead Case Manager and Co Lead turn in stat at their Management meeting
Answer phones/transfer calls to Case Management Department
Assist Lead Case Manager with scheduling weekend and restroom cleaning schedule
Inform and Notify Case Management Department of training and memos:
Hands OFF Training
CPR and First Aide
Additional Trainings scheduled
TB tests
Driver License renewals
Performed any other duties and responsibilities as assigned

Admit new residents on UAC Portal
With correct A#’s, Resident Names
File Daily Activity sheets for all residents
Work on Initial Intakes
Assist with any child care duties as needed

Contact sponsors within first 24 hours
Ask Sponsors to provide a fax number
Send out FRP (Family Reunification Packet)
Contact Sponsors on a daily basis in order to collect necessary documents needed for the FR
Like: Birth Certificates, POA’s Proof of address and income, copies of identifications of all adults in household
Schedule Fingerprint appointments and request results when needed(within 7 days of fingerprint appointment)
Schedule LOPC appointments
Submit Background Checks for Sponsors
Request Flights for Reunification of children with their family members
Provide Sponsors with Flight information for scheduled flight
Keep a list of all flights scheduled for monthly report
Create report, save an send out daily email
File Inventory for closed files
Assist Case Managers with filing of paper work for resident files
Help create new resident files
Print out minors information for file
Create Labels for files
Assist in monitoring residents when needed

Perform tasks that are assigned by Lead Case Manager
Print and Post any training, memos and other information that will be useful to ALL staff and Case Managers
Trained New Data Entry Clerks with the basic duties of a Data Entry Clerk at the Shelter
Answer and Direct calls to the appropriate Department or Case Manager
Greet and Monitor Residents while waiting to see their assigned Case Manager
Provide Sponsors with basic information:
Services residents receive during their stay with us at the shelter
Provide them with Western Union Payment information and take payment confirmation information for Case Managers
Prepare New Intake Files turn in to assigned Case Manager
Print out Placement Authorization
Create Initial Individual Service Plan for Resident file
Create file and labels with correct information for resident
File paper work for each resident in his/her file
Sort all paper work that comes in from all departments like clinical, childcare and educational
Take inventory of active and discharged files
Make sure all files are where they belong and are under locked key
Move discharged files from the active to discharged filing cabinets.
Make copies and assist Case Managers with sending faxes
Helped complete requisition forms for Case Management Supplies
Assisted Lead Case Managers with transfer of 200 residents during influx from May 2014-July 2014
Assisted Lead Case Managers and Case Managers in making copies, creating transfer files for residents during influx
Assisted Lead Case Manager in the inventory of all the transfers that were made during influx.
Prepared Personal ID’s for residents with medications and allergies as requested by ORR at time of the influx
Supervised in the organization of warehouse inventory of files dating back from 2004-2013

Basic Care Needs for clients bathing, dressing, meal preparation and feeding, grooming, cleaning, transporting

Provide instruction, orientation and assistance to residents in all daily scheduled subjects and activities necessary for resident to carry out his/her daily required assignments while at the shelter

Handled questions via phone addressing billing, upgrades or troubleshooting issues for telecommunications, cable and technology clients
Reporting/Escalating issues through the appropriate channels
Effectively commentating(verbally & written) information with team members and customer skills
Strive to meet highest level of customer satisfaction by resolving customer issue in a professional and timely manner
Multitasking through multiple systems while interacting with customers
Additional responsibility as business needs dictate.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Coordinated patient scheduling, check-in, check-out and payments for billing.

Updated patient information and insurance details for accurate electronic medical records

Assisted guests with reservation modifications, resolving any issues promptly and professionally.

Handled payment transactions accurately, maintaining proper cash handling procedures at all times.

Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

Developed strong rapport with returning guests to foster loyalty and repeat business.