Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariana Judith Huerta Martinez

Summary

Focused and reliable Restaurant Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Overview

19
19
years of professional experience

Work History

Commercial Cleaner

Molly Maid
08.2022 - 01.2024
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Maintained clean, neat, and professional entrances.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.

Restaurant Waiter

Taqueria Los Fernandez
01.2019 - 03.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Processed orders and sent to kitchen employees for preparation.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Painting Helper

Salazar Paint & Sealing Corp
06.2015 - 10.2018
  • Examined surfaces for imperfections and applied additional coats to achieve smooth, even finish.
  • Covered surfaces with drop cloths, masking tape and paper during painting.
  • Applied various protective coatings such as primers and preservatives to protect against rust and corrosion.
  • Filled cracks, holes and joints with fillers using caulking guns and putty knives.
  • Helped remove damaged materials and surfaces in preparation for repairs.
  • Excellent communication skills, both verbal and written.
  • Maintained painting equipment by cleaning paint guns, hoses and other equipment with paint solvent.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.

Quality Manager

Innovative Components Inc
06.2009 - 11.2014
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Improved quality processes for increased efficiency and effectiveness.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
  • Provided observations, took measurements, and performed tests at various stages according to quality control plan.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Liaised with HR manager to organize and perform quality standard training for new and existing staff.
  • Calibrated instruments and scales in production area and quality lab.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Restaurant Waiter

Taco Patio
04.2005 - 03.2009
  • Bussed and reset tables to keep dining room and work areas clean.
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

High School Diploma -

Streamwood High School
701 W Schaumburg Rd, Streamwood, IL 60107
05-2009

Skills

  • Soft drink service
  • Order taking
  • Table setting
  • Guest engagement
  • Alcoholic beverage service
  • Food service delivery
  • Customer service
  • Team Training
  • Conflict resolution
  • Housekeeping skills
  • Product inspection
  • Courteous demeanor

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Commercial Cleaner

Molly Maid
08.2022 - 01.2024

Restaurant Waiter

Taqueria Los Fernandez
01.2019 - 03.2023

Painting Helper

Salazar Paint & Sealing Corp
06.2015 - 10.2018

Quality Manager

Innovative Components Inc
06.2009 - 11.2014

Restaurant Waiter

Taco Patio
04.2005 - 03.2009

High School Diploma -

Streamwood High School

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Mariana Judith Huerta Martinez