MARIANA VARGAS

Lowe's

11.2022 - 06.2023

Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
Assisted customers with product selection, order entry, and payment processing
Employed active listening techniques to understand customers' needs and provide appropriate solutions
Computed sale prices and totaled purchases with POS system or cash register
Built sustainable customer relationships of trust through open and interactive communication
Followed up with customers to support satisfaction and resolve any issues
Displayed professionalism when dealing with difficult customers by remaining calm under pressure
Assisted with training new employees on the company's procedures for handling customer inquiries
Developed an extensive knowledge of company products, services and policies to effectively answer customer questions
Provided excellent customer service in a fast paced environment, responding to inquiries and resolving customer issues quickly and efficiently
Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
Processed payments accurately according to company guidelines while maintaining high levels of security
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.