Mariane Okrant
Deerfield Beach,FL
Summary
Dependable professional with communication and high-level public service skills. Motivated leader with problem solving expertise and willingness to take on added responsibilities to meet team goal. Ability to exercise unparalleled analytical skills while conducting procedures.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer (TSO)
Transportation Security Administration (TSA)
11.2022 - Current
- Perform screening of hundreds of passengers at different areas of the checkpoint, ensuring the traveling public safety by utilizing protocol and procedures established by DHS/TSA.
- Assisted in the process of the Identity Verification Call Center screening for U.S citizens and immigrants.
- Conduct inspections and secondary screenings of individuals’ conveyances when necessary.
- Monitor the flow of passengers and baggage through screening checkpoints to facilitate orderly processing.
- Maintain a high level of customer service and communication while using required observation and security techniques, and while interacting with the public, giving directions and responding to inquiries.
- Retain and implement knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and be open to change and adapts to new information or unexpected obstacles.
- Engage in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches.
- Assist passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Developed and maintained positive rapport daily with hundreds of passengers and other airport personnel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
Biological Scientist III and Records Specialist Lead
Florida Department of Health
07.2020 - 10.2022
- Performed analysis on files, reports, and information systems and databases to update information and maintain data integrity.
- Managed individual case files, accounting for the movement of files to proper locations, and acting as a records liaison with the Epidemiology department.
- Created and edit daily productivity reports/metrics from data entry and quality assurance team members using various office automation systems, such as spreadsheets and database.
- Analyzed quantitative and qualitative data, and produced Epidemiology reports based on the findings.
- Produced and maintained highly sensitive, secure documents, and detailed and confidential records/files of cases and assembled appropriate reports.
- Trained and coached 30+ employees on database entry operations according to Florida Department of Health guidelines.
- Provided training and coaching to quality assurance team members using office automation software.
- Adapted and developed software tools to monitor staff performance and data, resulting in a 75% improvement of issues.
- Received and prepared thousands of vaccine consents form packets daily to be distributed and entered into a secured database.
- Analyzed and investigated epidemiological cases of communicable diseases while coordinating multiple assignments.
- Provided mentorship and feedback to 20+ staff according to Florida Department of Health standards.
- Analyzed and optimized logistical procedures and provided orientations as a member of the Vaccine Logistics Team.
- Communicated and collaborated with management regarding expectations and issues in training logistics.
- Monitored team performance and recommended enhancements using office automation software tools.
- Conducted quality assurance checks on thousands of medical records and assure they are properly entered into each client’s profile.
- Interviewed and instructed clients on quarantine guidance based on CDC and FDOH guidelines.
- Selected among 350 employees to participate in multiple projects within Broward Department of Health.
- Conducted outbreak investigations with diagnosed clients and potentially exposed individuals to COVID-19.
- Researched statistical trends of reportable infectious disease outbreaks using office automation software.
- Translated healthcare information with Portuguese-speaking clients to English-speaking investigators.
- Supervised and assigned staff on an as-needed basis as a workload coordinator in the absence of a supervisor.
- Produced reports and special projects to represent our program at meetings and presentations.
- Accounted for enrollment and updated client information into the statewide ADAP tracking system.
- Conducted clients interview and pre-screened applications with supporting documents to determine clients’ eligibility for AIDS Drug Assistance Program and Part B General Revenue-funded services.
- Assisted clients in accessing community resource services.
Acting Assistant Manager, Medical Assistant, Surgical Coordinator
The Hand & Wrist Institute of Palm Beach
04.2019 - 05.2020
- Performed office automation duties requiring different approaches and methods from different assignments, managing office records, databases, files, and electronic systems.
- Provided surgical information to hundreds of patients, and assisted with pre-operative documents and pos-operative questions .
- Responded to doctors and patients inquiries by phone and/or in writing.
- Scheduled and coordinated surgeries working as a liaison between doctor, patients, and surgery centers.
- Received, sorted, and distributed electronic mail, files, and incoming mail as appropriate.
- Trained new manager on office systems and procedures.
- Assisted physician in organizing, planning, and implementing strategies, resulting in an improvement in the office workflow.
- Acted as a point of contact among provider, employees, patients, and stakeholders.
- Helped with recruitment by screening resumes, conducting candidates interview, and also terminating employees as necessary.
- Scheduled meetings between doctor and representatives of medical industry stakeholders.
- Deposited patients’ and insurances claim payments.
- Represented the company at community networking, marketing, and business events.
- Prepared rooms and patients for examinations and procedures.
- Interviewed patients, enter patients’ notes and scribed information into electronic medical records (EMR).
- Verified patient insurance eligibility using electronic systems.
- Managed approximately 20 phone calls and emails daily.
- Engaged with patients to gather feedback, using insights to improve service and product offerings.
- Performed medical records management, including filing, organizing and scanning documents.
Executive Assistant
Elevated Enterprise
06.2015 - 11.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Retained a 100% response rate to urgent calls and emails within two hours during business hours.
- Improved office efficiency by implementing new filing systems and document management processes.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Enabled timely project completion by coordinating resources and timelines across multiple departments.
Skills
- Proficient in English and Portuguese and a basic understanding of Spanish
- Translation skills as a fluent speaker of Portuguese to English and vice versa
- Ability to analyze and solve issues in a timely manner
- Adaptable with sound judgment and solid decision making skills
- Knowledge in database systems: Merlin, HMS, FLSHOTS and Electronic Health Records (EMR)
- Experience with health education, community outreach, public health and social services
Education & Certificates
- Basic Life Support (American Heart Association) - May 2022
- American Association of Medical Assistants (AAMA) - November 2018
- Cabrillo College - Aptos, CA: Associates in Science in Medical Assisting (GPA: 3.95) - October 2018
- Federal University of Uberlandia, Brazil: Bachelors in Physical Education - December 2010
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Transportation Security Officer (TSO)
Transportation Security Administration (TSA)
11.2022 - Current
Biological Scientist III and Records Specialist Lead
Florida Department of Health
07.2020 - 10.2022
Acting Assistant Manager, Medical Assistant, Surgical Coordinator
The Hand & Wrist Institute of Palm Beach
04.2019 - 05.2020
Executive Assistant
Elevated Enterprise
06.2015 - 11.2018