Over 15 years of experience in Software Implementation projects for manufacturing, supply chain, and distribution environments. Over 8 years of experience in Project Management and SDLC. Managed and implemented multiple highly successful large-scale Enterprise implementations. Experience in a wide range of systems: SAP, LogFire Oracle, PKMS, SX, TWL, AS400. Extensive experience in scope gathering, planning, and implementing successful solutions for customers. Delivered training to hundreds of end users over my career. Skilled at presenting to decision-makers with recommendations that include project benefits, cost estimates, and annual ROI's. Development of functional and technical specifications. Extensive experience in manufacturing, logistics, warehousing, and distribution business processes.
• Project manage software implementation projects throughout entire SDLC
• Implemented a large scale WMS implementation that grossly improved efficiency, traceability, and inventory accuracy
• Implemented a complex logic SAP enhancement for Sales available to promise program that automated production planning and provided accurately calculated commit dates to Customers
• Implemented a Shop Floor Control system for a service and manufacturing product line that is scalable to other product lines
• Implemented a complex On Time Ship reporting which runs analysis on any late shipments and provides failure/delay reason
• Implemented an automated proactive Obsolescence management program and process
• Gather business requirements and determine project scope: Project Charters, problem statements, proposed solutions, etc.
• Use process mapping to look at entire business flow and identify areas for improvement and automation
• Create from and to flowcharts to lay out systemic and process steps
• Define IT vender/consultant selection process based on project needs, negotiate costs with vendors; Finalize SOW's and onboarding
• Provide breakdowns of resources costs/investments, and return annual ROI data
• Develop workshop plans for Business Blueprint designs, and finalize designs
• Track and provide updates to Steering Committee on project progress, evaluation, deliverables sign off's
• Develop test scripts for unit, integration, UAT, and regression
• Work with IT partners to finalize cutover plan and Go live
• Coordinate resource availability and tasks across all departments, training, and testing schedules
• Write User Guides, and SOP's, and train end users
New Client/New project for existing client:
o Gather business requirements and determine project scope: Prepare Business Requirement document
o Analyze required systems development effort, develop a full project timeline, and SOW
o Complete file data mapping
o Determine connection points- EDI, FTP/SFTP.. Etc.
o Manage all project implementation phases, tasks, and timelines of software implementation team
o Develop testing scenarios/Unit testing, and complete UAT
o Write end user training documents and SOP's
o Train all end users
Ongoing client and internal Operations Support:
o Troubleshoot any system issues
o Validate data integrity when needed
o Resolve any transmission/connection issues
o Maintain Business Requirement Documents and update Policies and Procedures Documents
SAP, SX, WMS-TWL Power user lead and Operations support:
o Support IT Team in the planning and implementation of both the upgrade of finance system SX and new TWL warehouse management system
o Became “champion”/ Power User, and SME of both new systems
o Complete UAT testing
o Train all end users on all systems, functions, and procedures
o Identify common problems, and implement new procedures for all connecting departments to help resolve system/procedural issues and gaps
o Build/write Training Guides/documents and SOP's
o Manage and resolve EDI failures between SAP, SX, and TWL systems
o Prioritize open issues log, and coordinate with IT team and Infor team to insure timely resolution.
o Monitor transactional activity between systems and fix all errors
Inventory management:
o Create, review, and manage daily cycle counts and all inventory adjustments
o Ensure proper procedures for receiving, put away, and shipping are being followed
o Research and resolve all inventory imbalances between the finance systems (SAP and SX) and the warehouse system TWL
o Resolve any billing errors with customer service and finance teams
• SAP Operations Support Power User:
o Supported IT in the scoping and design process of major SAP Implementation Project by outlining and documenting required end user functionality needs and processes for multiple departments
o Designed and implemented new custom SAP functionality that helped drastically improve efficiency productivity for Logics and Warehouse teams. Estimated savings of combined 80 hrs of labor per week
o Created various layouts in reporting tools for the Business to view data more efficiently for different teams
o Completed EDI testing/validation for data transfers/idocs between all systems
o Wrote all User Guides and SOP's for several teams
• Reviewed full truck plans/LTL plans created by 3rd party TMS to ensure maximum savings in freight costs
• Build and review RFQ's and negotiate rates with carriers
• Ensure carrier compliance and SLA's are being met
• Generate/review KPI reports to ensure orders are being optimized for shipping and freight savings
• Advise Trade service group on best logistical plans to meet customer commit dates, full truck capacities to maximize freight shipping and savings, and notify on over-capacity limits
• Coordinate with all nationwide and international warehouses on all loading instructions
• Work with Finance Dept: File claims, complete the invoicing process, review carrier invoices and payments
• Analyze lab results against testing data
• Generate and edit analytical sequence results from the lab, and finalize client reports
• Handling inbound client/customer service calls when needed
Project Management
Product development
Business documentation
Operational assessment/improvement
Enterprise applications
Policies and procedures
Requirements gathering
Test case scenarios and plans
Training delivery
Team management
Resource scheduling
Planning and implementation
Troubleshooting
Workflow Analysis
Process implementation
Project documentation