Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marianela Almonte

Pembroke Pines

Summary

I am experienced in problem solving skills amongst customers, whether that be in person or over the phone. With my experience, I have been able to accurately assist other employees in creating an honest, efficient workplace that is built on communicating and being punctual.

Overview

8
8
years of professional experience

Work History

Customer Service Agent

Fenix Logistic
10.2022 - 06.2025
  • Handled escalated issues effectively, demonstrating strong conflict resolution skills and professionalism.
  • Addressed customer account discrepancies and concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collaborated with team members to streamline processes, enhancing overall customer experience.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Shipping and Receiving Coordinator

Richline Group LLC
08.2021 - 10.2022
  • Coordinated shipping schedules to optimize delivery efficiency and meet customer timelines.
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.

Office Assistant

Top Image
12.2017 - 03.2020
  • Coordinated scheduling for meetings and appointments, optimizing time management for team members.
  • Managed daily office operations, ensuring efficient workflow and organized environment.
  • Supported bookkeeping tasks, including invoicing and expense tracking, enhancing financial accuracy.
  • Expedited document processing with accurate data entry and timely filing.

Education

Hempstead High School
Hempstead, NY

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Call center experience
  • Shipping and logistics
  • Reliability and punctuality
  • Multitasking and organization
  • Team collaboration

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Agent

Fenix Logistic
10.2022 - 06.2025

Shipping and Receiving Coordinator

Richline Group LLC
08.2021 - 10.2022

Office Assistant

Top Image
12.2017 - 03.2020

Hempstead High School

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