Marianela Alonso
Miami,FL
Summary
Caring and compassionate RBT experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs. Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Nails 88
09.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Front Desk Receptionist
La Quinta Medical Center
03.2021 - 09.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer problems and complaints.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Education
Bachelor of Science - Industrial Engineering
UCLV Martha Abreu
Cuba07.2017
Skills
- Expense Tracking
- Business Administration
- Performance Management
- Marketing
- Verbal and written communication
- Emergency Response
- Adaptability
- Problem-Solving
- Multitasking Abilities
- Adaptability and Flexibility
- Professionalism
Languages
Spanish
Native or Bilingual
English
Professional Working
Certification
- RBT - Registered Behavior Technician
- Certified Induatrial Engineer,UCLV - Cuba
Timeline
Manager
Nails 88
09.2022 - Current
Front Desk Receptionist
La Quinta Medical Center
03.2021 - 09.2022
Bachelor of Science - Industrial Engineering
UCLV Martha Abreu