Marianela Bethancourt

Ensured timely and accurate delivery by scanning and distributing packages to carriers.

Organized and sorted incoming mail for efficient placement in customer P.O. Boxes.

Processed money orders and handled shipping transactions at front counter.

Restocked shipping supplies, maintaining a well-organized service area.

Educated customers on USPS products and services to address mailing needs.

Managed a variety of shipping services with a focus on accuracy and efficiency.

• Responded promptly and professionally to member inquiries via phone, email, and chat•

Providing accurate information about the credit union's products, services, and account

details

• Addressing and resolving member concerns, complaints, and discrepancies

• Escalated complex issues to appropriate departments for resolution

• Promoted and cross-selling credit union products and services to meet member needs

• Identified opportunities for additional services and educate members on available

options

• Adhered to credit union policies, procedures, and regulatory requirements

• maintained a high level of security and confidentiality in handling member informationenhanced.

Developed robust relationships with customers by understanding financial goals and communicating effectively.

Promptly resolved customer inquiries while consistently surpassing sales targets and ensuring compliance.

Provided education on various banking products such as loans, credit cards, and investment options.

Proactively identified risks related to customer accounts to safeguard interests.

Maintained adherence to all applicable banking regulations and internal policies.

Employed diverse sourcing methods to attract qualified candidates.

Screened resumes and conducted initial interviews to evaluate skills and cultural fit.

Developed effective advertising strategies to increase candidate diversity.

Crafted compelling job descriptions and posted openings on various platforms.

Ensured compliance with company policies and legal regulations throughout recruitment process.

Maintained accurate candidate records within applicant tracking system.