Marianela Duhau
Makawao,HI
Summary
"Experienced in property management and customer service, I enhanced tenant satisfaction and occupancy rates at Self-Employer through proactive maintenance and effective communication. Skilled in rent collection and bilingual negotiations, my tenure at Paia Fishmarket Restaurant demonstrated my ability to resolve customer complaints and build loyalty. My strong leadership and attention to detail consistently drive results, evidenced by client testimonials highlighting improved operations and problem-solving. I excel in building lasting relationships with key decision-makers, customers, and team members to achieve company goals. Ready to apply my training and experience to new challenges, I am detail-oriented and organized, adept at managing personnel, property, and special projects."
Overview
17
17
years of professional experience
Work History
Property Manager
Self-Employer
08.2022 - Current
- Addressed tenant complaints promptly by coordinating repairs and services.
- Fostered positive landlord-tenant relationships through clear communication and timely dispute resolution.
- Conducted final move-out inspections with tenants to assess necessary repairs.
- Regularly inspected properties for damage and safety hazards, implementing proactive improvements.
- Developed preventative maintenance programs to extend building system lifespan and minimize emergency repairs.
- Enhanced tenant satisfaction by swiftly addressing concerns and resolving issues.
- Coordinated with maintenance staff to ensure timely repairs and maintain property aesthetics.
- Managed lease agreements from inception to termination, ensuring compliance with local regulations.
- Oversaw multiple properties simultaneously, optimizing resource allocation and communication channels.
- Facilitated property tours for prospective tenants and managed marketing strategies to increase occupancy rates.
- Monitored construction and maintenance project progress, providing updates on schedules and delays.
- Supervise financial aspects including payments, expenses, and timely financial reporting.
Cashier
Paia Fishmarket Restaurant
03.2017 - Current
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured balanced cash drawer and accurate accounting at end of shifts.
- Operated cash register efficiently for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in the front lanes for optimal display.
- Worked flexible schedule and extra shifts to meet business needs.
Freelance Research
Duhau SA
01.2014 - Current
- Conducted research to identify and engage new clients and buyers, facilitating the negotiation and establishment of agreements.
- Successfully managed multiple projects concurrently with meticulous attention to detail and organizational efficiency.
- Effectively negotiated contracts with clients and vendors, securing mutually-beneficial terms and agreements.
- Improved client satisfaction by consistently delivering high-quality work within specified deadlines.
- Analyzed user feedback to gather insights and identify areas for improvement.
Public Relations Jr
Revista Imagen
03.2016 - 12.2017
- Cultivated strong relationships with key influencers, boosting brand awareness and credibility.
- Provided regular campaign progress reports to clients, highlighting successes and adjusting strategies when needed.
- Produced and edited various content types like articles, web content, advertising copy, and publications for diverse audiences.
- Conducted market and public opinion research to assess the company's reputation and positioning among stakeholders.
- Organized successful media events such as press conferences and product launches, generating favorable publicity.
- Collaborated with external PR firms and internal sales/marketing teams to shape branding, product positioning, and media messages.
Secretary
CIER
12.2007 - 03.2016
- Handled sensitive information with discretion, ensuring confidentiality in managing personnel files and financial data.
- Managed a multi-line phone system, providing enthusiastic greetings and assisting callers.
- Maintained daily reports, memos, and invoices.
- Scheduled appointments and conducted follow-up calls with clients.
Shoe Entrepreneurship
Self Employee
09.2008 - 03.2016
- Evaluated emerging market trends to identify potential investment opportunities that aligned with overall business objectives.
- Built a robust professional network through consistent attendance at industry conferences, workshops, and networking events.
- Led social media strategies to explore and capture new markets
Education
License in Public Relations - Public Relations And Organizational Communication
UNIVERSIDAD DE CIENCIAS EMPRESARIALES Y SOCIALES
Paraguay 1401, Capital Federal, ArgentinaSkills
- Experienced in property management, including payment collection, property inspections, and customer service
- Skilled in rent collection, leasing, and sales
- Proficient in staff management with strong oral and written communication skills in multiple languages
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Property Manager
Self-Employer
08.2022 - Current
Cashier
Paia Fishmarket Restaurant
03.2017 - Current
Public Relations Jr
Revista Imagen
03.2016 - 12.2017
Freelance Research
Duhau SA
01.2014 - Current
Shoe Entrepreneurship
Self Employee
09.2008 - 03.2016
Secretary
CIER
12.2007 - 03.2016
License in Public Relations - Public Relations And Organizational Communication
UNIVERSIDAD DE CIENCIAS EMPRESARIALES Y SOCIALES