Marianela Moreno
Moreno Valley,CA
Summary
Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.
Overview
8
8
years of professional experience
Work History
Program Representative
Eco Services
03.2024 - Current
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Enroll customer in Energy Savings Assistance Program.
- Collect qualifying documents for enrollment in the program.
- Upload and submit documentation for customers enrollment.
- Set up appointments with customers for home visit of potential planned measures.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Office Lead A.R Specialist
Eco Services
02.2017 - 03.2024
- Monitored accounts regularly, ensuring accurate billing practices and timely payments.
- Streamlined the billing system for increased efficiency and accuracy in invoicing.
- Met or exceeded billing requirements on consistent basis.
- Enhanced customer satisfaction by promptly addressing inquiries, interpreting program regulations, resolving issues, determine eligibility in accordance with establishing procedure.
- Developed and implemented performance metrics to monitor and evaluate CSR team success.
- Designed user-friendly interfaces, increasing productivity and reducing errors in data entry.
- Used data entry skills to accurately document and input statements.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
Education
High School Diploma -
Abraham Lincoln High School
Riverside, CA06-2010
Skills
- Effective time management
- Invoice Management
- Goal-oriented mindset
- Strong client relations skills
- Fact-Checking Expertise
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Strong problem solver
- Accuracy and attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Program Representative
Eco Services
03.2024 - Current
Office Lead A.R Specialist
Eco Services
02.2017 - 03.2024
High School Diploma -
Abraham Lincoln High School
Similar Profiles
Gabriel MendozaGabriel Mendoza
Chemical Operator/ Emergency Response Team Member at Eco ServicesChemical Operator/ Emergency Response Team Member at Eco Services
Jason PytelJason Pytel
Forman/Skilled Laborer at Texas Eco Services/SMFLOForman/Skilled Laborer at Texas Eco Services/SMFLO
Ursula SorunkeUrsula Sorunke
Data Entry Clerk/Customer Service Representative at Golden Eco ServicesData Entry Clerk/Customer Service Representative at Golden Eco Services