MARIANELA PRADO
Mesquite,TX
Summary
Claims professional with keen eye for detail and commitment to excellence bringing valuable experience in claims resolution and dispute management. Known for collaborative teamwork and achieving results am dependable and adaptable to changing needs. Proficient in negotiation, problem-solving and maintaining regulatory compliance with reputation for reliability and professionalism.
Overview
10
10
years of professional experience
Work History
Onsite Recruiter
Luxor Staffing
Sunnyvale, TX
11.2025 - Current
- Developed and implemented targeted recruiting strategies to attract high-quality candidates.
- Conducted in-depth interviews to evaluate candidate qualifications and cultural fit.
- Collaborated with hiring managers to understand staffing needs and create job descriptions.
- Managed approximately 30 new recruiters per hiring request
- Streamlined onboarding process, enhancing new hire integration and retention rates.
- Negotiated salary offers with selected candidates while maintaining budget requirements.
- Developed strong relationships with hiring managers to better understand their staffing needs and identify top talent.
- Provided support during onboarding process for new hires, ensuring smooth transitions into their roles within the organization.
Medical Debt Collector
Credence Recourse Management
Carrollton, TX
08.2025 - 09.2025
- Managed collections for medical accounts, ensuring compliance with industry regulations.
- Communicated effectively with patients to facilitate payment arrangements and resolve disputes.
- Processed payments and updated account information accurately in billing systems.
- Analyzed account histories to identify trends and develop targeted collection strategies.
- Collaborated with healthcare providers to verify account details and enhance collection efforts.
- Corrected, completed and processed claims for multiple payer codes.
Assistant Manager
Tricolor Auto Group
Haltom City, TX
11.2024 - 07.2025
- Assisted in managing daily operations, ensuring smooth workflow and adherence to company policies.
- Collaborated with sales team to enhance customer service strategies and improve satisfaction levels.
- Developed training materials for new staff, promoting consistent service standards across the team.
- Analyzed operational processes, identifying areas for improvement to streamline workflows and reduce delays.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
BANK CUSTOMER SERVICE REPRESENTATIVE
Miguel H Auto Group
Garland, TX
01.2024 - 01.2024
- Prevention tips, and financial products such as checking, savings, and loan options.
- Verified customer identity and documentation in compliance with banking regulations and fraud prevention protocols.
- Handled confidential financial data and followed strict security procedures to maintain customer trust and regulatory compliance.
- Identified opportunities to cross-sell banking services that aligned with customers' financial goals and needs.
- Maintained up-to-date knowledge of branch products, promotions, and compliance changes to provide accurate information.
- Used CRM and core banking systems to document customer interactions and track issue resolution efficiently.
CUSTOMER SALES REPRESENTATIVE
Vison Marketing
Dallas, TX
01.2016 - 01.2024
- Customers on energy plans, pricing, and benefits tailored to their household needs.
- Processed new service requests, plan changes, and disconnections while ensuring all account updates were entered accurately.
- Resolved billing discrepancies and provided detailed explanations of charges, usage, and payment options.
- Maintained compliance with state regulations, company policies, and energy market standards during every interaction.
- Demonstrated empathy and professionalism when assisting customers during outages, rate changes, or high-usage periods.
- Updated and verified customer account information, including contact details, service addresses, and payment methods.
- Used CRM systems to track customer interactions, document resolutions, and support team-based performance metrics.
- Strengthened customer relationships by providing consistent, reliable support and presenting service upgrade opportunities.
Education
Diploma -
Juan Seguin High School
Arlington, TX06-2009
Skills
- Skilled in customer call support
- Documentation and reporting Team collaboration
- Insurance verification
- Documentation management
- Banking software
- Customer relations
- HIPAA compliance
- Patient confidentiality Insurance billing
- Billing resolution
- Account management
- Candidate assessment
- Microsoft Word
- Microsoft Excel
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Onsite Recruiter
Luxor Staffing
11.2025 - Current
Medical Debt Collector
Credence Recourse Management
08.2025 - 09.2025
Assistant Manager
Tricolor Auto Group
11.2024 - 07.2025
BANK CUSTOMER SERVICE REPRESENTATIVE
Miguel H Auto Group
01.2024 - 01.2024
CUSTOMER SALES REPRESENTATIVE
Vison Marketing
01.2016 - 01.2024
Diploma -
Juan Seguin High School