Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marianela Zamot

Orlando,FL

Summary

Motivated Teacher dedicated to children's educational needs and development. Well-versed in presenting comprehensive lesson plans and assessing and recording student progress. Focused and diligent professional with in-depth knowledge of teaching best practices and strong moral values. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

23
23
years of professional experience

Work History

Teacher

Living Word Academy
Orlando, FL
08.2022 - Current
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Provided individualized instruction to meet the needs of all students.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Maintained a safe and orderly learning environment for all students.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.

Teacher

Bilingual Christian Academy and Technology
Kissimmee, FL
08.2021 - 06.2022
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Differentiated instruction according to student skill level.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Enforced discipline on campus and during off-campus school trips following code of conduct and student handbook.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Graded student papers and assignments to track student progression.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Utilized behavior management skills to foster environment conducive to student learning.
  • Worked one-on-one with at-risk students on core subjects.
  • Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.

Decorator

Publix Super Markets Inc
Lakeland, FL
09.2001 - 08.2021
  • Greeted guests, answered questions about available items, customized orders as desired and processed payments.
  • Answered customer phone calls to accept orders, document order requests and develop schedule to prepare orders in time for scheduled customer pick-up or delivery.
  • Arrived at store during early morning hours to decorate and prepare daily offerings and custom orders before store opening.
  • Met daily production guidelines, working quickly and managing time to prepare up to 100 desserts for sale daily.1
  • Maintained counter display stocked and accurately labeled with fresh desserts and baked goods, preparing additional inventory as required and notifying customers when sold out.
  • Followed recipes to prepare creams, sauces and fillings in common and specialty flavors for cakes and desserts.
  • Read orders to assess specifications and accurately apply protective and decorative finishes to workpieces or products.

Education

Medical Billing Diploma - Medical Billing

Everest Institute - Atlanta Downtown
Atlanta, GA
06.2012

Skills

  • Differentiated Learning Techniques
  • Teaching, Tutoring and Counseling
  • Student Motivation and Engagement
  • Relationship Building
  • Lesson Planning
  • Classroom Management
  • Flexible and Adaptive
  • Customer Support
  • Inbound and Outbound Calling
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Customer Service
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Transaction Processing
  • Data Entry and Maintenance
  • Translation and Interpretation Services
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Employee Management
  • Verbal Communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Teacher

Living Word Academy
08.2022 - Current

Teacher

Bilingual Christian Academy and Technology
08.2021 - 06.2022

Decorator

Publix Super Markets Inc
09.2001 - 08.2021

Medical Billing Diploma - Medical Billing

Everest Institute - Atlanta Downtown

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Marianela Zamot