Marianelly Garza
Austin,Texas
Summary
Dynamic leader with a proven track record at the University of Texas at Austin, adept in program management and staff development. Excels in delivering impactful training solutions and fostering staff growth, leveraging exceptional communication skills and a bilingual advantage. Achieved significant improvements in training effectiveness and staff engagement, demonstrating a commitment to excellence and a strong academic record.
Overview
5
5
years of professional experience
Work History
Financial Aid Training Coordinator
University of Texas at Austin
Austin, Texas
- Current
- Coordinate and manage all aspects of financial aid staff training, ensuring that team members are thoroughly familiar with policies, procedures, and system updates
- Develop and deliver training materials, including presentations, handbooks, and workshops, to ensure comprehensive knowledge of financial aid processes across the department
- Organize and facilitate training sessions for new hires and ongoing professional development for existing staff, focusing on continuous improvement and compliance with federal, state, and institutional regulations
- Lead the planning and execution of financial aid events such as workshops, orientations, and information sessions, promoting student and family engagement
- Serve as a subject matter expert, providing guidance and support to financial aid counselors regarding complex issues and regulatory updates
- Track and evaluate training effectiveness through feedback surveys and performance assessments, making improvements as necessary
- Collaborate with other departments to ensure alignment and integration of financial aid processes with university-wide initiatives
- Maintain accurate records of training attendance and staff certifications, ensuring compliance with institutional standards
Financial Aid Counselor
University Of Texas At Austin
Austin, TX
03.2023 - 09.2024
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Participated in outreach activities such as college fairs and workshops designed to inform prospective students about the availability of financial assistance.
- Assessed financial aid eligibility and prepared award packages for students.
- Processed appeals for special circumstances such as changes in income or family size that may impact a student's ability to pay for college tuition.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Maintained accurate records in accordance with federal, state and institutional regulations pertaining to student financial aid.
- Generated reports summarizing key information related to enrollment patterns, application trends or other pertinent data points concerning the school's population receiving financial assistance.
- Assisted with the training of new counselors on procedures associated with administering federal or state-funded student assistance programs.
Disney College Program Intern
World Of Disney
Orlando, Florida
02.2022 - 07.2022
- Delivered clerical support by handling a range of routine and special requirements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Interacted with customers by phone, email, or in-person to provide information
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Developed and actualized customer service initiatives to decrease wait times
- Executes excellent sales floor merchandising and selling
- Achieved corporate goals by planning automotive projects and aligning departmental success with company goals
- Provided exceptional customer service to guests while ensuring safety protocols were met.
Orientation Leader
University of The Incarnate Word
San Antonio, Texas
06.2020 - 08.2021
- Maintained accurate records regarding attendance, completed orientations, and further training needs.
- Drafted and distributed handbooks and other materials detailing policies and procedures.
- Coordinated guided tours throughout the facility.
- Assisted visitors with locating interesting points by providing excellent directions.
- Facilitated group activities among assigned students, and promoted community bonds through engaging events.
- Assisted with the transition to college life by providing one-on-one support.
- Managed and performed presentations and information sessions.
- Welcomed 2,000 new students, answered questions about transportation, life on campus services, building locations, and university policies about procedures; achieved positive event feedback from the final survey.
- I benefited the betterment of the orientation team by going above and beyond my expected responsibilities, and maintaining connections with new members of the Incarnate Word family.
- Planned and led community activities and events to promote bonding.
- Educated students on culture of institution, safety practices and ways to resolve conflicts to promote self-reliance.
UIW Office of Admissions Work Study
University of the Incarnate Word
San Antonio, Texas
01.2020 - 05.2022
- Helped the department stay on top of student and faculty needs with skilled clerical support.
- Enhanced office efficiency with well-organized supplies and updated tracking spreadsheets.
- Provided clerical support services to staff.
- Assisted with admissions events, including coordinating supplies and setting up spaces.
- Scheduled appointments, meetings, and events in a comprehensive master calendar.
- Delivered messages and ran errands.
- Established workflow processes monitored daily productivity and implemented modifications to improve the overall performance of personnel.
- Maintained computer and physical filing systems.
Education
Bachelor of Arts - Psychology
University of The Incarnate Word
San Antonio, TXSkills
- Customer service
- Strong communication
- Bilingual
- Positive and professional
- Guest relations
- Well-Organized
- File organization
- Leadership Skills
- Public Speaking
- Attention to Detail
- Microsoft Office
- Records Administration
- Customer Preferences
- Communication
- Time Management
- Event Planning
- New program development
- Training best practices
- Materials organization
- Staff development plans
- Training solutions development
- Program implementation
- Schedule coordination
- Training facilitation
- Training delivery
- Presentation
- Verbal and written communication
- Motivational speaking
- Program management
- Schedule management
- Staffing and workflow planning
- Feedback collection
Languages
Spanish, Native or Bilingual
Timeline
Financial Aid Counselor
University Of Texas At Austin
03.2023 - 09.2024
Disney College Program Intern
World Of Disney
02.2022 - 07.2022
Orientation Leader
University of The Incarnate Word
06.2020 - 08.2021
UIW Office of Admissions Work Study
University of the Incarnate Word
01.2020 - 05.2022
Financial Aid Training Coordinator
University of Texas at Austin
- Current
Bachelor of Arts - Psychology
University of The Incarnate Word
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