MARIANGEL CASTILLO
Alpharetta,USA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player. Offering these skills and strong work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager / Costumer Service / QA
Insuring YOU LLC
07.2023 - Current
- Daily reports of current customer status and updating the data base
- Maintained computer and physical filing systems.
- Creating new strategies to solve the customers problems and needs
- Coached new hires on company processes while managing employees to achieve maximum production.
- Implementing new marketing, CRM and sales systems to keep the track of the employees and customer satisfaction
- Updating the actual licenses and buying the new ones we may need
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- In charge of the VIP contacts for especial treatment
- Weekly team meetings to update any new information, reinforce the actual structure and see special cases
- Designing monthly campaigns, webinars, 50% off coupons and different customer attraction strategies
- In charge of measuring and keep closely the customer satisfaction and sales levels to reach the establish metrics of KPIs
- Making new partnership with different companies to train the employees.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
General Administrator / RH / Costumer Service / Sales Representative
Pack Affinity & Business
08.2020 - 07.2022
- Schedule of each deliveries per week/month/year, supervising compliance with the parameters established for each delivery
- Structure and follow up of the company's internal processes and creating the different contracts for each employee
- In charge of the hiring and training process for each area to ensure attention to detail and adherence to company policies.
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
Administrator / CRM Follow up / Sales Representative
UVA Face Architects
04.2016 - 08.2020
- Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 weekly reports for management
- Contpaq management
- Purchased and maintained office supply inventories, carefully adhering to a $4,000 monthly budget
- Handle 30+ calls daily, with duties including signing up new patients, retrieving patients data, presenting relevant product information, and scheduling services
- Greeted patients and determined the appropriate point person and meeting time for their specific situations
- Recorded, transcribed, and distributed meeting minutes
- Providing the budget patients depending on the treatment to be performed and approving the different payments methods depending on their economic solvency
- Implementing the use of Monday as a CRM to be more effective on each area, assigning tasks to the different areas and monitoring
- Ideated and wrote 117-page manual titled “Uses of Monday” writing a details steps of how to create it, assign tasks, teams, date limit, reminders and how to do the entire follow up
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average
- Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations.
Education
Bachelor Degree - Modern Languages
Central University of Venezuela
Bachelor Degree - Business Administration
Central University of Venezuela
Skills
- Supply Management
- Staff Hiring
- Expense Reporting
- Team Supervision
- Customer Service
- Operations Management
- Data Entry
- Policy Development
- Office Management
- Excellent Multi-Tasking Ability
Certification
- Scrum
- Advanced Excel
- Kanban
- Design Thinking
- Project Management
- Costumer Service
- Microsoft Suite
- Developing a CRM
- Sales & Follow up
- Marketing Focus & Campaigns
- Digital Marketing
- Market Research
- Logistics & Transportation
Languages
Spanish
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Office Manager / Costumer Service / QA
Insuring YOU LLC
07.2023 - Current
General Administrator / RH / Costumer Service / Sales Representative
Pack Affinity & Business
08.2020 - 07.2022
Administrator / CRM Follow up / Sales Representative
UVA Face Architects
04.2016 - 08.2020
Bachelor Degree - Modern Languages
Central University of Venezuela
Bachelor Degree - Business Administration
Central University of Venezuela
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