Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
AdministrativeAssistant
Mariangel Moya

Mariangel Moya

Communication Studies
Hilton Head Island,SC

Summary

Resourceful and ambitious professional with proven expertise in leadership, client relations, and organizational management. Recognized for driving efficiency, enhancing customer experiences, and implementing strategies that strengthen brand presence and loyalty. Skilled in cross-functional communication, project coordination, and problem-solving, with a strong ability to adapt to dynamic environments and deliver measurable results that drive business growth, marketing innovation, and strategic development.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Front Office Operations Manager

Palmera Vacation Club
04.2023 - Current
  • Mentor and train new hires, fostering a supportive work environment that facilitates professional growth.
  • Maintain an organize workspace contributing to a professional atmosphere that welcomed guests upon arrival.
  • Implement policies and procedures to maintain compliance of the company.
  • Manage team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Improve staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Greet guests at front desk and engage in pleasant conversations while managing check-in process.
  • Respond to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Enhance company reputation through consistent professionalism and excellent customer service skills.

Medical Interpreter

Teleperformance
12.2020 - 12.2021
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
  • Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.

Bilingual Sales & Fashion Consultant

Teledirect Telecommerce Philippines
03.2018 - 05.2019
  • Boosted sales revenue through effective upselling and cross-selling of fashion products.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Tracked and expedited orders when necessary.
  • Provided exceptional customer service, addressing concerns promptly and professionally to maintain client satisfaction.
  • Maximized productivity through effective time management during appointments, adhering closely to allotted session durations.

Resident Assistant and Event Coordinator

Campus University City
06.2014 - 06.2017
  • Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
  • Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
  • Performed several administrative duties, including room transfers, incident reports, and maintenance requests.
  • Led by example through mature behavior, consistent with university regulations and rules.

Operations Assistant Intern

Big Group Of Companies
06.2013 - 12.2013
  • Assisted with day-to-day operations of facility, including scheduling and customer service.
  • Gathered, organized and modeled data to assist management in making key decisions.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Handled confidential documents responsibly while adhering strictly to privacy policies or guidelines set forth by company leadership.
  • Assisted in the development of standard operating procedures, resulting in increased consistency and efficiency across tasks.

Education

Bachelor of Applied Science - Communication Studies

Universidad Anahuac Mayab
Merida, Yucatan. Mexico
01.2014 - 06.2017

Skills

Client Relations

Certification

Marketing in a Digital World - University of Illinois at Urbana Champaign

Software

Adobe Creative Suite

Zendesk

TSW/CRM

Microsoft Office

Timeline

Front Office Operations Manager

Palmera Vacation Club
04.2023 - Current

Medical Interpreter

Teleperformance
12.2020 - 12.2021

Marketing in a Digital World - University of Illinois at Urbana Champaign

08-2020

Leaders of Learning - Harvard University

06-2020

Comunicación estratégica: gestión de crisis e imagen pública - Pontificia Universidad Javeriana

05-2020

Bilingual Sales & Fashion Consultant

Teledirect Telecommerce Philippines
03.2018 - 05.2019

Resident Assistant and Event Coordinator

Campus University City
06.2014 - 06.2017

Bachelor of Applied Science - Communication Studies

Universidad Anahuac Mayab
01.2014 - 06.2017

Operations Assistant Intern

Big Group Of Companies
06.2013 - 12.2013

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