Mariangela Hernandez
Melbourne,FL
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
9
9
years of professional experience
Work History
Checkout Advocate
Target
Orlando
09.2015 - Current
- Assisted customers with their shopping needs, including bagging groceries and providing product information.
- Greeted customers and provided excellent customer service.
- Verified age restrictions on certain products such as alcohol or tobacco.
- Answered customer questions regarding store policies and services.
- Explained all return procedures clearly to customers when needed.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Maintained knowledge of current sales promotions, events and policies regarding payment methods, security practices.
- Cross-checked pricing between online orders and physical products to ensure accuracy.
- Managed checkout processes by scanning items, entering prices, accepting payments, and giving appropriate change.
Sales Associate
Forever XXI
Orlando, FL
10.2015 - 02.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2015
Bachelor of Science - Psychology
University of Central Florida
Orlando, FLSkills
- POS System proficiency
- Upselling strategies
- Cash handling expertise
- Customer Service
- Property Security
- Event Planning
Affiliations
- I love reading fiction or nonfiction
- I enjoy watching sports
- Visiting new places and learning about different languages and cultures
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Elementary
Accomplishments
- I received an employee of the month award for my excellent customer service.
- Attendance recognition for always being on time.
References
References available upon request.
Timeline
Sales Associate
Forever XXI
10.2015 - 02.2016
Checkout Advocate
Target
09.2015 - Current
Associate of Arts - General Studies
Valencia College
Bachelor of Science - Psychology
University of Central Florida
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