Mariangela Marquez
New Rochelle,NY
Summary
Dynamic customer service professional with a proven track record at Noah's Ark Pet & Aquarium, excelling in customer relations and problem resolution. Known for fostering strong relationships through active listening and empathy, while maintaining a clean and organized environment. Committed to delivering exceptional service and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer service
Jerry’s post road market
Rye, New York
04.2023 - Current
- Provided excellent customer service by taking orders and addressing inquiries.
- Maintained cleanliness of dining area, including tables, chairs, and floors.
Cashier
Arepamania
New Rochelle, NY
05.2022 - 09.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Cashier
Under Hill Mini Market
Harrison, NY
06.2021 - 05.2022
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Customer Service Representative
Faci Hogar
Bogota
01.2021 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Noahs Ark Pet & Aquarium
Bogota
02.2020 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Cashier
ML Communications
Bogota
06.2019 - 02.2020
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
Cashier
Bodegon Paraguana
Venezuela
01.2019 - 05.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
Management Process -
Falcon University
Venezuela 10.2017
Skills
- Honest and ethical
- Customer relations
- Cleaning and sanitizing
- Honest and dependable
- Active listening
- Creativity
- Teamwork
- Responsibility
- Patience
- Empathy and affection
Languages
Education and Training
other
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Customer service
Jerry’s post road market
04.2023 - Current
Cashier
Arepamania
05.2022 - 09.2022
Cashier
Under Hill Mini Market
06.2021 - 05.2022
Customer Service Representative
Faci Hogar
01.2021 - 04.2021
Customer Service Representative
Noahs Ark Pet & Aquarium
02.2020 - 01.2021
Cashier
ML Communications
06.2019 - 02.2020
Cashier
Bodegon Paraguana
01.2019 - 05.2019
Management Process -
Falcon University
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