Mariangela Pena Padron

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Receiving and properly handling over 100 inbound calls daily.
● Collect, update and file customer databases daily.
● Learning new abilities weekly.
● Outstanding monthly goals.
● Following articles for appropriate troubleshooting steps.

• Implemented proactive communication strategies, keeping customers informed about product updates and promotions.
• Monitored industry trends and competitor activities to maintain a competitive edge in delivering superior service offerings.
• Enhanced customer satisfaction levels with efficient problem-solving skills and prompt resolution of issues.
• Streamlined the customer onboarding process for improved retention rates and long-term loyalty.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Converting a minimum of 25 inquiries into new customers per day.
• Collaborate with a water awareness program.
• Collect, update and file customer database daily.
• Properly direct inbound calls.
• Work with upper management to ensure customer satisfaction.
• Demonstrated mastery of customer service call script within specified.
• Received an award for agent of the week during my first month, due to my highvolume of sales.
• Actively listening to possible customers in order to provide solutions andeffectively close a business.