Mariangeles Flores
Miami,FL
Summary
Well-organized Accounts Payable Clerk with experience managing and processing invoices, updating vendor files and maintaining accurate records. Strengths include effective communication, problem-solving skills, accurately inputs data and knowledge of accounting software. Collaborative team player and self-motivated employee.
Overview
3
3
years of professional experience
Work History
Accounts Payable Clerk
Hotel AKA Brickell
Miami, FL
06.2024 - Current
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Entered data into accounting system to maintain accurate financial records.
- Verified accuracy of coding on invoices prior to processing payments.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
Guest Experience Manager
Hotel AKA Brickell
Miami, FL
02.2023 - 06.2024
- Developed and implemented customer service policies and procedures to ensure superior guest experience.
- Monitored the performance of team members to ensure they are meeting customer service standards.
- Created a system to track guest feedback and complaints in order to identify areas of improvement.
- Provided guidance, support, and coaching to team members in order to improve their customer service skills.
- Reviewed weekly reports on customer feedback received through various channels such as social media, emails.
PBX Hotel Operator
Hotel AKA Brickell
Miami, FL
07.2022 - 02.2023
- Greeted guests and answered inquiries regarding hotel services, facilities, and hours of operation.
- Assisted guests with check-ins and check-outs, resolving any issues that may arise.
- Performed administrative tasks such as filing documents, entering data into systems, preparing reports and updating databases.
- Generated daily reports on occupancy levels for management review purposes.
- Investigated discrepancies between actual charges incurred by guests versus those on their bills.
Hostess
Hotel AKA Brickell
Miami, FL
11.2021 - 07.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Communicated clearly with kitchen staff regarding customer orders.
Education
Associate of Arts -
Miami Dade College
Miami, FL05-2024
Bachelor of Science -
Florida International University
Miami, FLSome College (No Degree) -
American University
NicaraguaSkills
- Petty cash disbursement
- Invoice Processing
- Auditing proficiency
- Statement Review
- Vendor invoice processing
- Communication
- Time Management
Accomplishments
- Employee of the month - 2023.
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Accounts Payable Clerk
Hotel AKA Brickell
06.2024 - Current
Guest Experience Manager
Hotel AKA Brickell
02.2023 - 06.2024
PBX Hotel Operator
Hotel AKA Brickell
07.2022 - 02.2023
Hostess
Hotel AKA Brickell
11.2021 - 07.2022
Associate of Arts -
Miami Dade College
Bachelor of Science -
Florida International University
Some College (No Degree) -
American University
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