Mariangel Esther Crespo Rodriguez
Buford,GA
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Texaco. Skilled in active listening and adept at resolving conflicts, ensuring high-quality service delivery. Increased loyalty through empathetic communication and professionalism. Exhibits reliability and a cooperative attitude, mastering both customer service and satisfaction.
Overview
18
18
years of professional experience
Work History
Customer Service Cashier
Texaco
09.2023 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Front Desk Receptionist
Springhill Suites By Marriott
10.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Customer Service Representative
Servicios Y Suministros1718 C.A.
01.2017 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager
Enboca C.A.
09.2013 - 11.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Customer Services Assistant
TechMarine De Oriente
01.2007 - 08.2013
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
- Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
Education
Human Resources - Administration
Instituto Universitario Antonio Jose De Sucre
Puerto La Cruz, Venezuela 03.2010
High School Diploma -
Miami Southridge Senior High School
Miami, FL07.2003
Skills
Customer Service
Customer Satisfaction
Reliability and punctuality
Patience and composure
Customer Focus
Reliable and Responsible
Adaptable and Flexible
Cooperative Attitude
Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Texaco
09.2023 - 08.2024
Front Desk Receptionist
Springhill Suites By Marriott
10.2022 - 01.2023
Customer Service Representative
Servicios Y Suministros1718 C.A.
01.2017 - 07.2021
Manager
Enboca C.A.
09.2013 - 11.2015
Customer Services Assistant
TechMarine De Oriente
01.2007 - 08.2013
Human Resources - Administration
Instituto Universitario Antonio Jose De Sucre
High School Diploma -
Miami Southridge Senior High School
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