MARIANGELY MARTINEZ
Lawrence,MA
Summary
Seeking to leverage my expertise and passion for patient-centered care to contribute to the success of your company as a dedicated Coordinator. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Coordinator
Advocates Incs
Lawrence, MA
04.2022 - Current
- Conduct outreach and engagement activities with Assigned Enrollees, and engage them in enrolling in the BHCP program.
- Complete comprehensive assessment in a collaborative manner with Engaged Enrollees, under the supervision of the Clinical Care Manager, and with input from Care Team members and other stakeholders.
- Conduct annual reassessments.
- Develop advanced directives, acute care plans, and/or crisis plans with Engaged Enrollees as needed.
- Support Engaged Enrollees during care transitions, including attendance at discharge planning meetings, face-to-face meetings post-discharge, ensuring linkages with all needed services and supports, and facilitating Enrollee participation in those services.
- Assist the RN with medication reconciliation functions, such as information collection, as required.
- Provide health and wellness coaching to Engaged Enrollees and assist them in identifying and utilizing health and wellness supports in the community.
- Connect Engaged Enrollees to all needed services and support including those that address social needs that affect health
- Facilitate ongoing connection
- Participate in BHCP team meetings and each Engaged Enrollee's Care Team to ensure effective communication among all disciplines and stakeholders involved in the person's care
- Identify community resources and develop natural support for clients
- Learn all BHCP policies, procedures, protocols, plans and evidence-based practices and deliver CP support and activities in compliance with them
- Complete all required documentation/notes/reporting in a timely manner
- Consults with Clinical Care Managers, RNs and other CP Team members as needed around clinical, medical and other matters
- Ensured compliance with state regulations related to healthcare service provision.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Maintained accurate client records in accordance with agency policies and procedures.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
Residential Counselor
Northeast Diversion NFI
Haverhill, MA
09.2020 - 02.2022
- Our programs work with youth who are referred to us and are in need of temporary out-of-home placement.
- Youth Counselors will provide support and supervision, which includes life skills training, social and interpersonal skill development, and community engagement.
- The goal is to provide these youth support, mentoring, guidance, and to demonstrate positive role modeling so they may elect healthier choices too and learn new skills to use upon their discharge from the residential program.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Assisted with crisis intervention services when needed.
Direct Support Advocate
Seven Hills Foundation
Middleton, MA
10.2019 - 08.2020
- Consulted with different healthcare disciplines to offer important mental health support to ABI patients.
- Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings.
- Enhanced successful resident outcomes by helping each resident in recreational activities, alone or in groups.
- Monitored progress and documented any patient health status changes, keeping the healthcare team updated.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Maintained a clean, safe, and well-organized patient environment.
- Completed entries in daily logs, charts, and care plans to accurately document and report patient progress.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Ensured safety and well-being of each patient in alignment with the care plan.
- Answer daily office phone calls for appointments, questions, and concerns.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills
Education
Bachelor of Arts - Psychology
Rivier University
NashuaHigh School -
Lawrence High School
Lawrence, MASkills
- Behavioral management
- Medical Record Management
- Fast Typer
- Answering the phone
- Patient Management
- Direct patient care
- Charting and clinical documentation
- First Aid and Safety Care
- Case Management
- Care Planning
- Computer skills
- Patient outreach
- Person-centered treatment
- Medication Administration
Certification
- CPR AND FIRST AID
- Mental Health First Aid
- MAP Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Care Coordinator
Advocates Incs
04.2022 - Current
Residential Counselor
Northeast Diversion NFI
09.2020 - 02.2022
Direct Support Advocate
Seven Hills Foundation
10.2019 - 08.2020
Bachelor of Arts - Psychology
Rivier University
High School -
Lawrence High School
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