MARIANGY MACHADO RINCON
Miami
Summary
Professional with experience in customer service and administrative support. Strong background in managing front desk operations, handling inquiries, and ensuring customer satisfaction. Demonstrates effective communication, problem-solving skills, and adaptability in dynamic environments. Reliable team player focused on achieving outcomes and excelling in collaborative settings.
Overview
3
3
years of professional experience
Work History
Store Associate
CVS PHARMACY
07.2022 - Current
- Assisted customers with purchases, returns, and inquiries, delivering a high level of service and ensuring customer satisfaction
- Processed sales transactions efficiently, handling cash, credit, and debit payments while maintaining accuracy and preventing discrepancies
- Addressed and resolved customer complaints and issues in a professional manner, enhancing customer loyalty and retention
- Collaborated with team members to achieve sales targets and maintain a positive work environment, contributing to overall store success
- Technical Skills: Exceptional customer experiences, Accuracy in processing cash, credit payments, Recommending options based on customer needs, Quick learning and adapting to new processes
Customer Service
Rodilla (Bakery)
05.2022 - 07.2022
- Processed orders and payments accurately, handling cash, credit, and mobile payments while ensuring efficient service at the register
- Addressed and resolved customer concerns promptly and professionally, enhancing satisfaction and loyalty
- Ensured the register area was organized and well-stocked with necessary supplies
- Exceeded performance expectations, receiving recognition for outstanding customer service skills.
- Enhanced customer service by addressing inquiries and resolving issues promptly.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Front Desk Receptionist
New Life Home Health
01.2022 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Education
Art Associate Degree - Pre-Nursing
Miami Dade College
04-2025
No Degree - English
Miami Dade College
08.2023
High School Diploma -
Nuestra Senora De Coromoto
05-2021
Skills
- Customer service
- Cash handling accuracy
- Attention to detail focus
- Organization
- Team collaboration
- Patience and empathy demonstration
- Computer literacy fundamentals
- Effective communication
- Decision-making
- Microsoft applications proficiency
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully recruited and trained new customer service representatives.
Technical Skills
- Exceptional customer experiences
- Accuracy in processing cash, credit payments
- Recommending options based on customer needs
- Quick learning and adapting to new processes
Languages
Spanish
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Associate
CVS PHARMACY
07.2022 - Current
Customer Service
Rodilla (Bakery)
05.2022 - 07.2022
Front Desk Receptionist
New Life Home Health
01.2022 - 04.2022
Art Associate Degree - Pre-Nursing
Miami Dade College
No Degree - English
Miami Dade College
High School Diploma -
Nuestra Senora De Coromoto
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