Mariann Franks
Blaine,MN
Summary
Dynamic Order Management Coordinator with a proven track record at Tactile Medical, excelling in order process management and cross-functional coordination. Recognized for enhancing operational efficiency and maintaining meticulous records. Strong problem-solving skills and a positive attitude contribute to achieving high customer satisfaction and streamlined workflows.
Overview
14
14
years of professional experience
Work History
Order Management Coordinator
Tactile Medical
10.2018 - 06.2025
- Process and manage customer orders from entry to fulfillment, ensuring accuracy and timeliness
- Coordinate with warehouse, logistics, and finance teams to track order status and resolve delays
- Communicate with clients regarding order updates, shipping schedules, and product availability
- Maintain detailed records in CRM/ERP systems to ensure up-to-date reporting
- Identify process bottlenecks and suggest improvements to streamline operations
Customer Service Representative
Target Corporation
05.2020 - 01.2025
- Handled high-volume inbound calls, emails, and chats assisting customers with order status, returns, and product inquiries
- Collaborated with order management and logistics teams to resolve customer issues
- Maintained 95%+ customer satisfaction rate through proactive communication and follow-up
Administrative Assistant
Olympus
02.2011 - 12.2023
- Supported daily office functions, including document preparation, scheduling, and inventory management
- Assisted with order entry and invoice processing
- Ensured smooth communication between departments for client requests
Education
Medical Billing And Coding
National American University
Minneapolis, MNHigh School Diploma - Business
Thomas Edison High School
Minneapolis, MN06.2007
Skills
- MS Excel
- Sales support
- Cross-functional coordination
- Positive attitude
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Critical thinking
- Active listening
Timeline
Customer Service Representative
Target Corporation
05.2020 - 01.2025
Order Management Coordinator
Tactile Medical
10.2018 - 06.2025
Administrative Assistant
Olympus
02.2011 - 12.2023
Medical Billing And Coding
National American University
High School Diploma - Business
Thomas Edison High School
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