Mariann Gornal
Crown Point,IN
Summary
Goal-oriented Admissions Coordinator dedicated to strengthening administrative operations. Cultivate long-lasting relationships with patients and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities. Organized, dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Admissions Coordinator
Symphony Crown Point LLC
Crown Point, IN
12.2021 - Current
- Increased Assisted Living Census by 53%
- Admit, transfer, and discharge residents in accordance with established policies and procedures.
- Develop and maintain good working rapport with inter-department personnel, as well as other departments within facility, as well as external.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Assisted in patient admission process based on federal and state laws.
- Completed preliminary paperwork for incoming and outgoing patients.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements
- Maintain daily and monthly census report as directed.
- Confirmed all insurance benefits met standards of admissions as dictated by policy
- Developed and implemented strategies to increase census daily
- Assisted with creation of marketing plans to attract prospective residents for skilled nursing and assisted living
Medical Appointment Scheduler
Symphony Crown Point LLC
Crown Point, IN
11.2016 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Answered phone calls and messages for Multiple-physician. Skilled medical facility, scheduling appointments, and handling patient inquiries.
Certified Nursing Assistant
CRCA – Trilogy
Lowell, Indiana
06.2015 - 11.2016
- Communicate to the, regarding patient’s health changes and problems
- Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, or treatments
- Work as part of a team that may include physicians, nurses, or social workers
- Provide patients with assistance in bathing, dressing, or grooming
- Clean and disinfect rooms and furnishings to maintain a safe and orderly environment
- Provide mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological, or rehabilitation care under the direction of nursing or medical staff
- Serve meals or feed patients needing assistance or persuasion.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
CNA – St. Anthony
12.2014 - 06.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Certified Nursing Assistant
CNA – Kindred
Dyer, IN
12.2013 - 10.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Certified Nursing Assistant
CNA – Chicagoland Christian Village
07.2013 - 12.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Certified Nursing Assistant
Nursing & Rehabilitation Center
Dyer, IN
05.2012 - 12.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
B.S - Health Administration
Purdue University
Hammond2015
CNA Course Completion -
MedEd, Inc
Merrillville2012
Certified Pharmacy Technician - Pharmaceutical Sciences
Allied Health Institute
Merrillville03.2007
Associate of Science - Nursing
South Suburban College
South Holland, IL01.2007
High School Diploma -
Munster High School
Munster02.2005
Skills
- Critical Thinking
- Complex Problem Solving
- Social Perceptiveness
- Active Listening
- Time Management
- Patient Monitoring
- Accuracy
- Communication
- Staff Leadership and Direction
- Medical Admissions Process Knowledge
- Verifying Eligibility
- Plan Institutional Strategies
- Clinic Administration
- Client Relations
- Patient Data Management Systems
Timeline
Admissions Coordinator
Symphony Crown Point LLC
12.2021 - Current
Medical Appointment Scheduler
Symphony Crown Point LLC
11.2016 - Current
Certified Nursing Assistant
CRCA – Trilogy
06.2015 - 11.2016
Certified Nursing Assistant
CNA – St. Anthony
12.2014 - 06.2015
Certified Nursing Assistant
CNA – Kindred
12.2013 - 10.2014
Certified Nursing Assistant
CNA – Chicagoland Christian Village
07.2013 - 12.2013
Certified Nursing Assistant
Nursing & Rehabilitation Center
05.2012 - 12.2012
B.S - Health Administration
Purdue University
CNA Course Completion -
MedEd, Inc
Certified Pharmacy Technician - Pharmaceutical Sciences
Allied Health Institute
Associate of Science - Nursing
South Suburban College
High School Diploma -
Munster High School