Mariann Hafer
Bristol,PA
Summary
More than fifteen years of successfully facilitating the complex, dynamic support requirements of different roles with varying degrees of responsibility and self-organization. Adept at schedule management, relationship building, multi-tasking and all aspects of MS Office Suite.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Shields & Shields At Wills Eye Hospital
07.2024 - Current
- Managed patient inquiries and appointment scheduling to enhance service delivery.
- Collaborated with healthcare teams to ensure accurate patient information processing.
- Streamlined communication between patients and providers, improving response times.
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Patient Registration Representative
Vybe Urgent Care
11.2021 - 07.2024
- Greet patients and visitors courteously and professionally, demonstrating compassion and empathy in meeting their needs
- Provide patients with accurate and complete information by utilizing EMR (Athena) with knowledge and confidence
- Answer high volume of incoming calls in a prompt and courteous manner with a positive attitude
- Make outbound phone calls including following up on patient voicemails and questions as well as calling labs for various needed reports
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
Support Services Clerk
St Mary Medical Center
05.2018 - 01.2022
- Register patients and collect demographics for outpatient services such as MRI, CT Scans, X-rays, and Ultrasounds
- Explain insurance information in regards to coverage and patients financial responsibilities
- Collected and processed co-pays and deductibles for services
- Call appropriate labs for blood study results needed for procedures
- Retrieve referrals and precerts for patient procedures utilizing Navinet, Evicore and Athena
- Ensure consent forms and notice of privacy practices signed as well as other appropriate paperwork
Emergency Department/Outpatient Services Registrar
Aria-Jefferson Health
10.2015 - 12.2017
- Provided outstanding compassionate patient service
- Perform registration to ensure demographic and insurance information is accurate and complete
- Comply with department procedures and regulatory guidelines for HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights
- Answered and responded to ED phone calls and provided general emergency department and hospital information
- Conveyed information to ancillary departments as requested
- Collected insurance co-pays and deductibles related to their ED visit
- Utilized various medical software programs relating to registration processes
- Assisted in outpatient department with registering patients for outpatient services and pre-admission testing
Patient Care Representative
Mainline Medical
06.2012 - 08.2015
- Verified patient insurance policies utilizing Navinet or Emdeon
- Processed medical equipment and product orders, approximately 30-40 orders daily
- Called customers to schedule delivery of orders
- Assisted patients with questions regarding products and/or accounts
- Partnered with other patient care representatives to ensure all orders by phone, fax or online were processed
- Troubleshoot and resolved patient issues in reference to malfunctioning equipment
Patient Service Representative
Apria Healthcare
06.2009 - 06.2012
- Assisted patients with questions regarding their accounts
- Processed co-payments on patients supply orders or new requests for services
- Spoke with patients regarding malfunctioning equipment and provided assistance when needed
- Processed new orders for oxygen and other medical equipment
Teller Manager/Call Center Representative
Citizens Bank Call Center
06.2002 - 10.2009
- Assigned special projects to employees, compiled data and report findings to superior
- Maintain, audit and updated customer accounts
- Assisted collections department by collecting on overdrawn accounts/loans
- Answered customer account calls in a call center environment
- Branch team recognized as #1 in region due to meeting and exceeding sales goals
Education
Associate's degree -
Kutztown University of Pennsylvania
Kutztown, PA05.2000
Skills
- Customer service
- Insurance verification
- Medical terminology
- HIPAA compliance
- Office administration
- Data entry proficiency
Timeline
Patient Service Representative
Shields & Shields At Wills Eye Hospital
07.2024 - Current
Patient Registration Representative
Vybe Urgent Care
11.2021 - 07.2024
Support Services Clerk
St Mary Medical Center
05.2018 - 01.2022
Emergency Department/Outpatient Services Registrar
Aria-Jefferson Health
10.2015 - 12.2017
Patient Care Representative
Mainline Medical
06.2012 - 08.2015
Patient Service Representative
Apria Healthcare
06.2009 - 06.2012
Teller Manager/Call Center Representative
Citizens Bank Call Center
06.2002 - 10.2009
Associate's degree -
Kutztown University of Pennsylvania
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