Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Mariann Hawman

Daytona Beach,FL

Summary

  • Hard-working employee with over 17 years of combined experience in management, culinary arts, office administration, and customer service.
  • Proficient in a variety of computer programs including Microsoft functions, Quickbooks, and Jobber.
  • Excellent typist, phone representative, assistant, and event coordinator.

Overview

18
18
years of professional experience

Work History

Assistant Manager

Sorrento's Jr.
Holly Hill, FL
08.2005 - Current
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • First-hand involvement in cooking, delivering, and serving; direct sales and consultant for catering events including but not limited to parties, showers, and weddings.

Customer Service Manager

Daytona Window And Screening
Holly Hill, FL
10.2020 - 04.2021
  • Assisted organization with transitioning from paper invoicing to Quickbooks and point-of-sale systems, which resulted in overall efficiency.
  • Followed through with client requests to resolve problems.
  • Scheduled service technician teams daily, to on-site assessments and to complete jobs.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Data Entry Clerk

Southeastern University
Lakeland, FL
11.2008 - 12.2009
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Identified data entry errors and reported to necessary departments.

Education

Associate of Arts - Journalism

Southeastern University
Lakeland, FL

Skills

  • Scheduling coordination and team management
  • Catering and event organization
  • Cooking and food preparation expertise
  • Intuit QuickBooks experience
  • Excellent grammar and editorial capabilities
  • Averages 65-75 typed words per minute

Timeline

Customer Service Manager

Daytona Window And Screening
10.2020 - 04.2021

Data Entry Clerk

Southeastern University
11.2008 - 12.2009

Assistant Manager

Sorrento's Jr.
08.2005 - Current

Associate of Arts - Journalism

Southeastern University

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