Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariann Michael

Ottawa,ON

Summary

Reliable and bilingual professional with a strong background in customer service, administration, and communication. Experienced in working in fast-paced, people-centered environments while maintaining professionalism, organization, and attention to detail. Currently pursuing a law degree, bringing strong problem-solving skills, adaptability, and a commitment to delivering positive client and customer experiences.

Overview

5
5
years of professional experience

Work History

Student Intern

Tax Court of Canada
06.2024 - 08.2025

Summer 2024 and Summer 2025

  • Assisted in drafting legal documents and court orders following established protocols.
  • Conducted research using legal databases to support ongoing proceedings.
  • Collaborated with team members to enhance workflow efficiency in document processing.
  • Organized and maintained electronic files, ensuring easy access and retrieval of information.
  • Coordinated schedules for hearings and conferences, optimizing courtroom resource allocation.

Tutor

Tutorax
01.2023 - 09.2024
  • Developed customized lesson plans to meet individual student needs.
  • Implemented engaging teaching methods to enhance student understanding and retention.
  • Monitored student progress through regular assessments and feedback sessions.
  • Adapted instructional strategies based on diverse learning styles and abilities.
  • Collaborated with parents to discuss student progress and address concerns.

Receptionist

Queen's University Career Services
09.2021 - 04.2022
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Maintained accurate records of appointments and visitor logs to support administrative tasks.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-ins.
  • Assisted in organizing campus events, contributing to improved attendee experiences.

Cashier and Customer Service

Sobeys
01.2021 - 08.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances through diligent cash handling practices.
  • Assisted in training new cashiers on policies and customer service protocols.
  • Resolved customer inquiries and issues effectively to enhance satisfaction.
  • Adhered to health and safety regulations, promoting a secure shopping environment.

Education

J.D. - Law

University of Ottawa
Ottawa
04-2028

Bachelor's of Psychology -

Carleton University
Ottawa
08-2025

Skills

  • Bilingual
  • Oral and written communication
  • Teamwork and collaboration
  • Exceptional customer service
  • Multitasking and organization
  • Problem-solving

Timeline

Student Intern

Tax Court of Canada
06.2024 - 08.2025

Tutor

Tutorax
01.2023 - 09.2024

Receptionist

Queen's University Career Services
09.2021 - 04.2022

Cashier and Customer Service

Sobeys
01.2021 - 08.2021

J.D. - Law

University of Ottawa

Bachelor's of Psychology -

Carleton University