MARIANN NELSON
Tucson,AZ
Summary
Proven MSW with a track record of enhancing patient outcomes at Arizona Community Physician, adept in addiction recovery and fostering empathy. Expert in crisis intervention and navigating social systems, significantly improving client trust and communication. Skilled in documentation and team leadership, achieving high levels of patient satisfaction and staff development. Training for MSW in Palliative Care.
Overview
25
25
years of professional experience
Work History
MSW for Adults and Children
Arizona Community Physician
10.2015 - 07.2024
- Contributed to a positive treatment culture by modeling and promoting healthy boundaries, communication practices, and self-care strategies among staff members.
- Provided crisis intervention services when needed, ensuring the safety and well-being of clients during difficult moments.
- Supported clients in navigating social service and medical systems as necessary during their recovery process.
- Established rapport with clients from diverse backgrounds and varying levels of medical and mental health, severity, fostering trust and open communication essential for successful outcomes.
MSW Admition and Discharge Manager
Haven of Safford
06.2015 - 08.2017
- Accomplished multiple tasks within shilled, long term care and short term rehab care meeting and established inpatient timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication with family, patient and also staff, and ensuring high-quality service delivery for healthy patients.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
MSW Case Manager
Tucson Medical Center
05.2004 - 06.2013
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements to meet patient medical and social needs.
- Conducted thorough assessments of patients discharge needs family or community dynamics situations, identifying issues, goals, and necessary interventions for safe discharge.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated patients on available programs, discharge needs, community services, empowering them to make informed decisions about their care needs.
MSW Program Director of Family Services
Child and Family Resources
05.2004 - 04.2008
- Scheduled and supervised staff meetings to discuss family needs to best provide in home services.
- Agency cooperation and meeting reunification goals with DES for in home and community with goals of children's safety and monitoring of services.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Ongoing maintenance of reports to both the State of AZ, child safety and family services.
Masters Level for Investigations
Child Protective Services
09.1999 - 04.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments with numerous agencies and the court system.
- Skilled at working independently and collaboratively in a team environment with the goal of child safety.
- Proven ability to learn quickly and adapt to new situations.
- Skilled with composing and submitting court reports along with the ability to testify in Superior Courts.
Education
Masters of Social Work - Apply Professional Social Work Theories
Arizona State University
Tempe, AZ06.1997
Bachelor of Family Studies - Addressing Needs For Families
University of Arizona
Tucson, AZ06.1995
Skills
- Addiction Recovery
- Empathy Development
- Self-Care Techniques
- Relapse Prevention
Timeline
MSW for Adults and Children
Arizona Community Physician
10.2015 - 07.2024
MSW Admition and Discharge Manager
Haven of Safford
06.2015 - 08.2017
MSW Case Manager
Tucson Medical Center
05.2004 - 06.2013
MSW Program Director of Family Services
Child and Family Resources
05.2004 - 04.2008
Masters Level for Investigations
Child Protective Services
09.1999 - 04.2004
Masters of Social Work - Apply Professional Social Work Theories
Arizona State University
Bachelor of Family Studies - Addressing Needs For Families
University of Arizona