Marianna Rucker
Colorado Springs,CO
Summary
Enthusiastic, self-starting, and conscientious professional with a demonstrated track record of successfully providing high level support, facilitating operations, and improving quality and efficiencies. Excellent organizational, multi-tasking, and problem-solving abilities with a flexible demeanor to adapt to changing priorities. Keen ability to work well under pressure and organize multiple projects simultaneously. Proven track record of developing creative solutions, balancing priorities, and meeting established goals with a positive attitude, and the highest level of integrity.
Overview
10
10
years of professional experience
Work History
Customer Service Clerk
Whole foods
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of calls, emails, and in person encounters, ensuring timely responses and accurate information.
- Provided thorough product knowledge to assist customers in making informed decisions on purchases.
- Collaborated with team members to develop new strategies for handling complex situations.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
Personal Assistant
Freelance
01.2022 - 01.2023
- Assisted with planning and setting up events based on requests. Coordinated functions with attention to detail ensuring successful execution.
- Accommodated schedules and followed guidelines and cultural norms.
- Handled confidential household matters with discretion to maintained client privacy and communicated openly with household members for transparency.
- Oversaw household needs regarding meals, laundry, and transportation, and maintained organization in clients home.
- Served as first point of contact for incoming phone calls, ensuring prompt responses or directing inquiries appropriately.
Produce Associate
Sam's Club
01.2021 - 01.2022
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining clean, organized produce section.
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Educated customers on proper selection, handling, and storage of fruits and vegetables to enhance their overall experience.
Guest Service Representative
Nothing Bundt Cakes
01.2020 - 01.2021
- Operated and balanced POS system with accuracy and efficiency, while keeping current and completely knowledgeable of products, prices, and promotions.
- Created warm and welcoming environment for guests both in person and by telephone, walking guests through products and ordering procedures, and suggesting creative solutions.
- Resolved complex transactions, displaying sensitivity to client’s needs and expectations.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Cleaned, sanitized, and restocked workstations, complying with all health and safety guidelines and procedures.
Barista
Dutch Bros
01.2019 - 01.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment, providing in-depth information on beverage preparation.
- Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
- Maintained regular and consistent attendance and punctuality.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
Retail Associate
Ross Dress For Less
01.2014 - 01.2019
- Processed information and merchandise through POS register system.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly. Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Assisted in training of new associates to ensure they quickly became knowledgeable about products and policies.
Education
None - Business Management
Pikes Peak Community College
Colorado Springs, COHigh School Diploma -
Doherty High
Colorado Springs, CO05.2015
Skills
- Service Support
- Multitasking
- Microsoft Office Suite
- Computer Literacy
- Records Management
- Sales Closing
- Product Knowledge
- Payment Processing
- Quality Assurance
- Attention to Detail
Timeline
Customer Service Clerk
Whole foods
01.2023 - Current
Personal Assistant
Freelance
01.2022 - 01.2023
Produce Associate
Sam's Club
01.2021 - 01.2022
Guest Service Representative
Nothing Bundt Cakes
01.2020 - 01.2021
Barista
Dutch Bros
01.2019 - 01.2020
Retail Associate
Ross Dress For Less
01.2014 - 01.2019
None - Business Management
Pikes Peak Community College
High School Diploma -
Doherty High
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