Marianna Alvarez
El Paso,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
General Clerk III
Brillient Corporation SBA
12.2022 - Current
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Reviewed accounts for compliance with repayment agreements.
- Reached out to approximately 100 account holders daily.
Supervisor
Army & Air Force Exchange Services, AAFES
12.2021 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
Army & Air Force Exchange Services, AAFES
04.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Security Officer
Brosnanrisk
07.2020 - 11.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Assistant
Training & Consulting Services
07.2017 - 12.2018
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Associate of Arts - Business Fundamentals
University of Phoenix
Tempe, AZ08.2024
GED -
Petra Zenon De Fabery
Trujillo Alto Puerto Rico05.2013
Skills
- Information Processing
- Business Development
- Critical Care Experience
- Management
- Supervising experience
- Leadership
- Marketing
- Project Management
- Safe Work Methods
- Scheduling and Coordinating
- Business Analysis
- Monthly Inventory
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Clerk III
Brillient Corporation SBA
12.2022 - Current
Supervisor
Army & Air Force Exchange Services, AAFES
12.2021 - 06.2022
Cashier
Army & Air Force Exchange Services, AAFES
04.2021 - 09.2021
Security Officer
Brosnanrisk
07.2020 - 11.2020
Assistant
Training & Consulting Services
07.2017 - 12.2018
Associate of Arts - Business Fundamentals
University of Phoenix
GED -
Petra Zenon De Fabery
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