Marianna Ashley
Mahopac
Summary
Versatile professional with a proven track record in enhancing customer satisfaction and business growth. Expert in negotiation, luxury sales, social media marketing, and exceptional customer service. I excel in team leadership and entrepreneurial initiatives while providing exceptional customer service. With a background in business ownership, I am able to maximize profits while building long lasting customer rapports. Brings positive attitude and quick thinking, but effective solutions in fast paced and high energy environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Bartender/ Server
The Foundry Rose
11.2023 - Current
- Handled large customer influxes during peak times.
- Designed creative drink menus.
- Created engaging videos and reels for enhancing social media presence.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar and restaurant according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Real Estate Agent
Coldwell Banker
02.2018 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Facilitated sales transactions in luxury real estate market.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Leveraged social media platforms to promote listings, reaching broader audience and generating leads.
Kitchen Showroom Owner/manager
Ashley Kitchen and Bath
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Manager/ Project Manager
Dunrite Construction
- Executed targeted online campaigns for customer acquisition and brand visibility.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Boutique Owner
Am2pm Boutique
02.2015 - 02.2018
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Developed lasting bonds with regular customers.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
- Developed team-building activities and fostered open communication among staff members for increased collaboration and morale.
- Streamlined inventory management for better organization and reduced stock discrepancies through meticulous recordkeeping.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Developed successful marketing campaigns to drive store traffic, utilizing both digital platforms and local community events.
Education
Cardinal Spellman High School
The Bronx, NYSkills
- Negotiation
- Social media marketing
- Excellent teamwork
- Luxury sales
- Exceptional customer service
- Hospitality service expertise
- Strong work ethic
- Decision-making
- Team leadership
- Customer service
- Complex Problem-solving
- Relationship building
- Driven and determined
- Entrepreneurial personality
- Customer retention
- Business growth initiatives
Certification
Certified luxury property specialist
Languages
Italian
Native or Bilingual
Timeline
Bartender/ Server
The Foundry Rose
11.2023 - Current
Real Estate Agent
Coldwell Banker
02.2018 - Current
Boutique Owner
Am2pm Boutique
02.2015 - 02.2018
Kitchen Showroom Owner/manager
Ashley Kitchen and Bath
Manager/ Project Manager
Dunrite Construction
Cardinal Spellman High School
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