Marianna Capostagno
Newtown Square,PA
Summary
Hardworking, passionate about planning and detail oriented. Organized and dependable, successful at managing multiple priorities with a positive attitude. Team player, able to handle multiple projects simultaneously with a high degree of accuracy. Eager to start a position that offers professional challenges utilizing interpersonal skills, international travel experience and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Travel Medical Arrangements Coordinator
HTH Worldwide
08.2011 - 05.2014
- Arranged travel medical plans for VIP clients, business executives, elderly travelers and special needs clients.
- Assisted customers abroad with scheduling medical appointments and procedures to minimize travel disruptions.
- Advised customers on most appropriate health facilities to visit in case of medical emergencies during their international trips and made special arrangements for doctors on call.
- Provided customers with well-researched medical facilities abroad and english speaking medical providers in foreign countries of their destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Offered dedicated customer service and support by promptly resolving customer complaints.
- Generated travel medical related reports for clients to facilitate their trips.
- Conducted research to investigate potential new medical facilities for travel destinations, both popular and remote.
- Recruited english speaking doctors to enrich HTH Worldwide network to best serve our customers in their travel destinations.
Claims Specialist and Pre-processor
HTH Worldwide
09.2010 - 08.2011
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Education
Bachelor of Science - Foreign Languages Education
University of Torino
Turin, ITALY11.2008
Skills
- Bilingual
- Detailed Oriented
- Strong Organizational Skills
- Communication Skills
- Client Needs Assessment
- Travel Coordination
- Reservation Management
- Hotel Selections and Booking
- Ground Transportation
- Dining Reservations
- Logistics Support
- International Reservations
- Special Needs Clients
- VIP Support
PERSONAL INTERESTS AND HOBBIES
Travels and adventures with my husband and two kids. Theater, painting, cooking and baking are some of my favorite things, along with long walks with friends and barre classes.
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Full Professional
Timeline
Travel Medical Arrangements Coordinator
HTH Worldwide
08.2011 - 05.2014
Claims Specialist and Pre-processor
HTH Worldwide
09.2010 - 08.2011
Bachelor of Science - Foreign Languages Education
University of Torino
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