Summary
Overview
Work History
Education
Skills
Honours And Awards
Training
Languages
Timeline
Generic
Marianna Christofilaki

Marianna Christofilaki

Gzira,Malta

Summary

Accomplished professional with extensive experience in asylum procedures and administration, particularly in roles related to refugee protection and relocation programs. Proven track record in managing critical documentation, conducting thorough examinations, and ensuring compliance with established procedures. Skilled in digital office coordination, bookkeeping, and inbox management. Eager to apply these capabilities to support ACLED's day-to-day operations in a remote capacity.

Overview

18
18
years of professional experience

Work History

Case Expert/ Refugee Status Determination Officer

European Union Agency for Asylum (EUAA)
08.2021 - Current

As a dedicated member of an esteemed international team of experts, I was entrusted with the responsibility of meticulously processing applications for international protection. This role demanded a strict adherence to the prescribed Standard Operating Procedures and EU asylum regulations, all while diligently following the directives set forth by the EUAA Field Coordinator.

Key Responsibilities:
- Conducted in-depth interviews with asylum applicants seeking international protection, ensuring a comprehensive understanding of their circumstances.
- Expertly drafted comprehensive legal opinions and evaluation report templates for the assigned applications, adhering to established protocols and guidelines.
- Engaged in thorough research of country of origin information to support the processing of cases, ensuring that all pertinent details were thoroughly examined.

External partner (Occasionally)

KEMEA, Center for Security Studies
01.2015 - 07.2021

As an external partner collaborating with KEMEA, Center for Security Studies, I played a crucial role in conducting certification examinations for professionals without a recognized specialty title in "Private Security Personnel".
Key Responsibilities:
- Exam Supervision: Appointed by the examination board and services to ensure the proper and fair conduct of certification examinations in strict accordance with exam regulations.
- Data Management: Proficiently handled personal data entry for candidates, transferring information into electronic files and relevant databases. Utilized optical scanners to convert paper formats into digital files. Managed document registration, filing, and archiving. Uploaded scanned documents onto the appropriate national databases and servers.

Case Expert/ Vulnerability Expert

European Asylum Support Office (EASO)
08.2018 - 01.2020

As a dedicated member of an esteemed international team of experts, I was entrusted with the responsibility of meticulously processing applications for international protection. This role demanded a strict adherence to the prescribed Standard Operating Procedures and EU asylum regulations, all while diligently following the directives set forth by the EASO Field Coordinator.

Key Responsibilities:
- Conducted in-depth interviews with asylum applicants seeking international protection, ensuring a comprehensive understanding of their circumstances.
- Expertly drafted comprehensive legal opinions and evaluation report templates for the assigned applications, adhering to established protocols and guidelines.
- Engaged in thorough research of country of origin information to support the processing of cases, ensuring that all pertinent details were thoroughly examined.
- Conducted assessments of vulnerability, employing a compassionate and thorough approach to identify individuals in need of specialized care and support.
- Facilitated referrals for individuals identified as vulnerable, ensuring they receive the necessary assistance and resources in a timely and effective manner.

Information Provider / Registration Support

Greek Asylum Service of Ministry for Migration Policy
03.2016 - 12.2017

Engaged in the Relocation Program, facilitating the transfer of beneficiaries in need of international protection from Greece to other EU member states, in alignment with the European Council's directives to address the refugee crisis.
Key Responsibilities:
Relocation Program:
- Provided notifications of relocation to asylum applicants, informing them of their receiving country.
- Supported and registered the processing of relocation applications submitted by third country nationals, adhering to detailed guidelines and Standard Operating Procedures.
- Informed asylum applicants about the procedures and facilitated responses to their inquiries regarding the Relocation Program.
- Addressed inquiries from asylum applicants regarding their international protection status in both Greece and the receiving country, as well as questions regarding rights and obligations in the receiving country.
- Issued notifications of rejection decisions to applicants seeking inclusion in the program.
- Prepared and drafted various documents, templates, statistics, minutes, and reports.

National Regular Asylum Procedure:
- Conducted thorough examination of asylum applications and performed Refugee Status Determinations.
- Managed various types of notifications and documents within the context of the National Regular Asylum Procedure.
- Provided information to asylum applicants and recognized refugees regarding procedures related to the issuance of travel documents, refugee ID cards, and other necessary documentation.

Field Operations Associate

Mass Pre-Registration exercise, Greek Asylum Service in close cooperation with UNHCR and EASO
06.2016 - 08.2016
  • As a dedicated Field Operations Associate, I played a vital role in the Mass Pre-Registration Exercise for asylum seekers, stationed at the Skaramanga and Elliniko Refugee Camps in Attica, Greece. This operation was conducted in close cooperation with the Greek Asylum Service, UNHCR, and EASO. I was seconded by the Greek Asylum Service to support the UNHCR exercise.
    Key Responsibilities:
    - Coordinated the pre-registration process, ensuring the smooth flow and timely processing of asylum seekers.
    - Conducted initial screenings to identify vulnerable individuals, such as unaccompanied minors, elderly persons, or those with specific needs, and ensured they received appropriate support and attention.
    - Collaborated closely with UNHCR and EASO representatives to ensure seamless information sharing and coordination of efforts.
    - Conducted daily interactions with asylum seekers, providing essential information through interpreters about their rights, obligations, and the procedures associated with reception and asylum. I facilitated responses to their inquiries, ensuring clarity and understanding.
    - Administered the issuance of official asylum seeker cards, a critical step in the documentation process.
    - Maintained accurate records and databases of pre-registered individuals, contributing to the overall effectiveness of the operation.
    - Supported the management of logistical aspects of the pre-registration centers, including supply inventory and resource allocation.
    - Provided ad-hoc support to other teams or departments as needed, demonstrating flexibility and a team-oriented approach to the operation.

Social Street Worker

Emfasis Foundation
01.2014 - 05.2015

As a dedicated Social Street Worker with Emfasis Foundation, I was an integral part of a trained team focused on outreach work. Operating on the streets of Attica, I engaged with marginalized social groups, including street children, drug users, and homeless individuals, to address their comprehensive needs.
Key Responsibilities:
- Conducted proactive outreach to marginalized social groups in various locations across Attica.
- Delivered personalized psycho-social support, tailored to the unique circumstances of each individual.
- Provided essential humanitarian aid, offering counseling and family support to those in need.
- Collaborated closely with team members and external partners to ensure a comprehensive approach to addressing the challenges faced by the individuals we served.
- Maintained accurate records and reports to track interactions and support provided.

Sociologist

Psychiatric Hospital of Korydallos Prison
12.2013 - 07.2014
  • As a dedicated Sociologist at the Psychiatric Hospital of Korydallos Prison, I conducted in-depth social research utilizing both qualitative and quantitative methodologies. This research focused on comprehensively examining the premises, functions, and organizational structure of the hospital within the prison facility.

    Key Responsibilities:
    - Engaged with prison inmates on a daily basis, conducting insightful interviews for research purposes.
    - Played an integral role in organizing and facilitating creative arts projects and activities tailored to the specific needs of the prison inmates, contributing to their overall well-being
    - Assumed the responsibility of meticulously collecting and recording data concerning prison inmates on behalf of the Hellenic Statistical Authority, ensuring accuracy and compliance with established protocols.
    - Demonstrated proficiency in the accurate entry of personal data and pertinent information related to prison inmates into electronic files and relevant national databases.

Social researcher (Internship)

Gender Interuniversity Observatory (GIO), University Roma Tre
10.2012 - 06.2013

As an intern at the Gender Interuniversity Observatory (GIO), University Roma Tre, I was an integral part of a dedicated scientific research team. My focus was on conducting sociological research to understand the impacts of economic and social crises on the social conditions of women in Greece, Italy, and Spain.

Key Responsibilities:
- Conducted insightful interviews with a diverse range of women, including representatives of women's organizations, political organizations, associations, academics, and journalists from Greece.
- Gathered and analyzed both qualitative and quantitative data concerning the conditions of women in Greece, contributing to a comprehensive understanding of the societal landscape.
- Collaborated in the organization of scientific programs for conferences and public events addressing gender issues at European, national, and local levels.
- Assisted in the coordination of meetings and workshops, ensuring smooth and productive sessions.

Event Promoter (Occasionally)

Sales Promotion Center
01.2006 - 01.2011
  • Engaging in various promotional campaigns and events to promote sales of products and services.

Sales Consultant (Part-time)

Hellenic Telecommunications Organization
01.2009 - 01.2010
  • Working as a sales consultant in the call center customer service department.

Social Reporter (Internship)

Skai Radio Station
01.2009 - 05.2009
  • Delivering updates and analysis on current happenings.

Education

Updating Skills in Social Research and Social Analysis Data - EDEE -

Harokopio University of Athens
01.2015

Master's degree: "Social Exclusion and Minorities" - Sociology

Panteion University of Social And Political Sciences
Athens, Greece
09.2013

European Sociology Degree Summer School, "Sustainable Young Europe" -

University Magna Graecia of Catanzaro
09.2012

Master's degree: "Social and Cultural Anthropology" - Social Anthropology

Panteion University of Social And Political Sciences
07.2012

Diploma (BHs) in Sociology -

Panteion University of Social and Political Studies
01.2009

Skills

  • Google Workspace and Microsoft Office Suite
  • SPSS: Statistical Package for Social Science
  • GIS - Geographic Information System
  • Qualitative Data Analysis - NVivo
  • ECDL PROFILE CERTIFICATE
  • Excellent verbal and written communication skills
  • Attention to detail
  • Excellent interpersonal and organizational skills
  • Strong analytical,
  • Problem-solving skills,
  • Multitasking

Honours And Awards

  • Scholarship by State Scholarships Foundation ranking 1st in the Panhellenic University Entrance Exams and more particularly in the Faculty of Sociology of Panteio University
  • Honor student by the Panteio University for ranking 1st in the Faculty of Sociology

Training

- Training Course on the EASO training Module "Trafficking in Human Beings", Malta 29/03/2022 & 30/05/2022 

- Training Course on the EASO training Module "Gender, Gender Identity, Sexual Orientation", Malta 14/03/2022 & 15/03/2022 

- Training Course on the EASO training Module "Interviewing Vulnerable People", Athens 05/04/2019 & 06/04/2019

- Training Course on the EASO training Module "Interviewing Children", Athens 03/04/2019 & 04/04/2019 EASO Extensive Training Programme. - - The programme consisted of three components: a)Training on the EASO Core Modules: EASO Inclusion Module, EASO Interview Techniques Module, EASO Evidence Assessment Module, b)Operation Training. On the operation of Casework for the Implementation of the Greek Border Procedure, c)Job Coaching in the Hotspots. Athens, from 3 September 2018 until 12 October 2018.

-  Volunteer Group Training Lab. "Social cooperation, solidarity and co-responsibility". EPANODOS, Released Prisoner Reintegration Centre, Athens, From November 2016 until April 2016. Educational Programme in the field of drug addiction. 

- KETHEA, Therapy Center For Dependent Individuals. Athens, From November 2014 until May 2015. 

- Scientific seminar : "Philosophy and Society. The democracy in our days." Panteio University of Social and Political Studies. Athens, November 2014 - May 2015

-  "Ten courses of Political Philosophy" by the professor Christos Giannaras, Tenth course of seminars. Books' Archway, Athens, 2010

-  "Social Identities and Social Cohesion: Challenges and Prospects. Fourth Hellenic Conference of the Greek Sociological Society". 12- 14 Decmber 2013. Marasleio Didaskaleio 

- "Domestic violence in Italy. Per abbitare diversamente il mondo. Essere donne oggi. University La Sapienza, Rome Italy, 2013-  "Sociology in Greece today. Towards a sociology of modern Greece". Panhellenic sociology conference, Panteion University, Athens, 2005

Languages

Greek
Native or Bilingual
English
Full Professional
Italian
Full Professional
Spanish
Elementary

Timeline

Case Expert/ Refugee Status Determination Officer

European Union Agency for Asylum (EUAA)
08.2021 - Current

Case Expert/ Vulnerability Expert

European Asylum Support Office (EASO)
08.2018 - 01.2020

Field Operations Associate

Mass Pre-Registration exercise, Greek Asylum Service in close cooperation with UNHCR and EASO
06.2016 - 08.2016

Information Provider / Registration Support

Greek Asylum Service of Ministry for Migration Policy
03.2016 - 12.2017

External partner (Occasionally)

KEMEA, Center for Security Studies
01.2015 - 07.2021

Social Street Worker

Emfasis Foundation
01.2014 - 05.2015

Sociologist

Psychiatric Hospital of Korydallos Prison
12.2013 - 07.2014

Social researcher (Internship)

Gender Interuniversity Observatory (GIO), University Roma Tre
10.2012 - 06.2013

Sales Consultant (Part-time)

Hellenic Telecommunications Organization
01.2009 - 01.2010

Social Reporter (Internship)

Skai Radio Station
01.2009 - 05.2009

Event Promoter (Occasionally)

Sales Promotion Center
01.2006 - 01.2011

Updating Skills in Social Research and Social Analysis Data - EDEE -

Harokopio University of Athens

Master's degree: "Social Exclusion and Minorities" - Sociology

Panteion University of Social And Political Sciences

European Sociology Degree Summer School, "Sustainable Young Europe" -

University Magna Graecia of Catanzaro

Master's degree: "Social and Cultural Anthropology" - Social Anthropology

Panteion University of Social And Political Sciences

Diploma (BHs) in Sociology -

Panteion University of Social and Political Studies
Marianna Christofilaki