Marianna Claudio
Norfolk,VA
Summary
Dynamic retail manager with a proven track record at Starbucks, excelling in employee management and customer relations. Enhanced operational efficiency and customer satisfaction through strategic scheduling and performance improvements. Skilled in POS systems and team training, consistently achieving sales goals while fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Floor Manager, Barista
Starbucks
1 Harborside Dr, Boston, MA
04.2023 - 12.2024
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
Retail Manager
EBLENS
Squire Road Northgate Shopping Center, Revere, MA
09.2020 - 06.2023
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Diploma -
Phoenix Charter Academy
175 Hawthorne St, Chelsea, MA 0215006.2020
Skills
- Employee management
- Customer relations
- POS systems
- Policy enforcement
- Operations management
- Store maintenance
- Stock management
- Scheduling and planning
- Performance improvements
- Team training and development
Timeline
Floor Manager, Barista
Starbucks
04.2023 - 12.2024
Retail Manager
EBLENS
09.2020 - 06.2023
Diploma -
Phoenix Charter Academy