Summary
Overview
Work History
Education
Skills
Timeline
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Marianna Cotter

San Mateo,FL

Summary

Dynamic professional with a proven track record at CDS Behavioral Healthcare, excelling in community outreach and program development. Skilled in customer relations and expert problem solving, I effectively raised awareness of critical issues while enhancing operational efficiency. Committed to quality assurance and fostering strong relationships, I consistently delivered impactful results.

Overview

20
20
years of professional experience

Work History

Outreach and Safe Place Specialist

CDS Behavioral Healthcare
07.2021 - 07.2023
  • Assisted in the development of community outreach programs to raise awareness of mental health services.
  • Followed all company policies and procedures to deliver quality work.
  • Developed and participated in community projects to raise awareness of child abuse, human trafficking and Safe Place facilities.
  • Addressed community service organizations to raise awareness about CDS and the Safe Place program.
  • Obtained and maintained Safe Place facilities for the safety of youth that may need help.

Car Salesperson

Beck Nissan
07.2019 - 07.2021
  • Assisted customers in selecting vehicles that met their needs and preferences.
  • Conducted vehicle demonstrations to highlight features and benefits effectively.
  • Negotiated sales terms with customers, ensuring satisfaction and fostering repeat business.
  • Maintained up-to-date knowledge of inventory, promotions, and financing options available.

Program Operations Administrator

Community Partnership for Children
08.2007 - 07.2019
  • Streamlined administrative processes to enhance operational efficiency and support program implementation.
  • Trained new staff on operational procedures, enhancing team performance through effective onboarding practices.
  • Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
  • Evaluated current operational practices and suggested improvement strategies.
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
  • Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
  • Represented company to vendors, municipal customers and other external stakeholders across [Type] lines.
  • Interacted well with clients to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Ensured practices that assisted families and kept children safe from continued child abuse.

Education

Master of Arts - Human Services

Capella University
Missouri
08-2010

Bachelor of Arts - Psychology

University Of North Florida
Jacksonville, Fl
08-1997

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance

Timeline

Outreach and Safe Place Specialist

CDS Behavioral Healthcare
07.2021 - 07.2023

Car Salesperson

Beck Nissan
07.2019 - 07.2021

Program Operations Administrator

Community Partnership for Children
08.2007 - 07.2019

Master of Arts - Human Services

Capella University

Bachelor of Arts - Psychology

University Of North Florida

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Marianna Cotter