Marianna Gothard
Madison
Summary
Eager worker's compensation claims professional determined to contribute high quality claims handling to result in excellent claim outcomes. Demonstrates superior customer service through interactions with internal and external customers. Extensive knowledge base regarding medical terminology. Experience with worker's compensation laws in multiple jurisdictions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Worker's Compensation Claims Adjuster
Cincinnati Insurance Company
01.2023 - 12.2024
- Ensured timely contact with policyholders to gather information and answer initial questions.
- Conducted comprehensive interviews with injured workers to gather facts and information.
- Maintained contact with injured workers in order to medically manage their claims and treatment needs.
- Maintained contact with medical providers in order to, timely, gather required information.
- Thoroughly reviewed medical records.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Investigated claims for compensability.
- Ensured use of medical resources in order to mitigate claim costs.
Certified Nursing Assistant
University of Wisconsin East Hospital
07.2022 - 01.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Performed bladder scans via ultrasound.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Wound care
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Certified Nursing Assistant
Aurora St. Luke's Hospital
09.2021 - 04.2022
Skills
- Claims investigation
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Excellent communication
- Claims system navigation
- Task prioritization
- Conflict resolution
Certification
Licensed Medical Assistant
Certified Nursing Assistant
Timeline
Worker's Compensation Claims Adjuster
Cincinnati Insurance Company
01.2023 - 12.2024
Certified Nursing Assistant
University of Wisconsin East Hospital
07.2022 - 01.2023
Certified Nursing Assistant
Aurora St. Luke's Hospital
09.2021 - 04.2022
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