Marianna Hernandez
3903 Panther Creek Place Valrico,FL
Summary
Successfully motivated and experienced Manager. Productive, hardworking and known for consistent proformance in reaching goals and exceeding customer expectations. Confident and skilled with computers knowledge.
Overview
10
10
years of professional experience
Work History
Sales
Florida Leather Gallery
Tampa, Florida
07.2019 - Current
- Create custom room designs for clients using both custom order options and stock availability.
- Recognize delivery needs and evaluate inventory to meet customer demands to make quick and efficient sales.
- Implement "up- selling" strategies such as recommending protection plans and accessories in order to boost profits.
- Maintain up to date records related to sales, returns and inventory availability.
- Track all open orders using company inventory management software.
- Coordinated deliveries, service appointments and merchandise pickup for clients.
Sales Management
Florida Leather Gallery
Tampa, Florida
08.2016 - 04.2019
- Monitored sales team performance and analyzed sales data efficiently by providing feedback and training.
- Oversaw all orders, payments, deliveries, and financing applications.
- Communicated with customers immediately to investigate and resolve issues.
- Maintained customer satisfaction with forward-thinking strategies while also implementing highly effective selling skills in presenting resolutions.
- Exhibited accurate product knowledge on continuous basis to provide exceptional customer service and achieve goals.
- Supported sales team with administrative assistance.
- Hired, supervised and coached employees on sales strategies and customer service to optimize performance.
- Cultivated a positive environment for both staff and customers with high energy and professionalism.
Realtor
Keller Williams
Tampa, Florida
03.2015 - 02.2019
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Ensure client meets all requirements to fulfill contract with confidence.
- Proficiently wrote and executed contracts to outline sale and purchase of properties.
- Coordinate appointments with lenders, title companies, home inspectors, pool and pest services, etc.
- Continued education to stay current on market trends and real estate law to best serve my clients.
- Efficiently compared recently sold area properties to determine competitive market prices.
Education
Hillsborough Community College
Tampa, FLHigh School Diploma -
Daleville High School
Daleville, AL05.2006
Skills
- Courteous with Strong Sales and Customer Service Mindset
- Proficient Skills to Resolve Complaints and Achieve Customer Satisfaction
- Calm and Professional Under Pressure
- Efficient in the Execution of a Contract
- Experienced in Computer Software to enter and track orders
- Confident in learning new Computer Software
- Experienced in Computer Software to enter and track orders
- Confident in learning new Computer Software
Timeline
Sales
Florida Leather Gallery
07.2019 - Current
Sales Management
Florida Leather Gallery
08.2016 - 04.2019
Realtor
Keller Williams
03.2015 - 02.2019
Hillsborough Community College
High School Diploma -
Daleville High School
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